Business Version

Q: We've ordered additional Business license(s) but we can't access the database. It says that we need a business license. What do we do?  

A: Send us all your order ID's and we'll send you a proper key.

Q: I am trying to log into the program, but it only lets me log in with the SYSDBA. How can I log in with another user name?  

A: You should create user account(s) to log in under another user. Here are the steps: 1. Log in as SYSDBA. 2. Go to Tools -> Users. 3. Create the account(s) you need.  

Q: Is a manual or installation instructions for EssentialPIM Pro Business available?  

A: Please refer to the Networking topic of this manual.

Q: When I’m trying to open the database I get this error message: “You need business license to connect to EPIM server”  

A: You’ve exceeded the number of simultaneously connected users to database. Regular EPIM Pro version allows one user connection over the network. For more connections you'll need business licenses. The number of licenses should equal the number of user installations in your EssentialPIM Business. I.e. if you have 10 installations, you need to purchase 10 licenses. Note, only EPIM installations need a license, the server can run without EPIM installation.

Q: I’ve purchased a business license for each workstation and Firebird is running on the server, but when I try to connect to the database this message appears: “You need business license to connect to EPIM server”.

A: It may be that someone is running an EPIM client twice, exceeding the number of copies allowed. Check hidden items in system trays on each workstation.

Q: I cannot connect to my database over the network.  

A: Most probably a firewall is to blame. These ports need to be open to allow EPIM clients to communicate to the server:

- on Server machine for fbserver.exe:

      - incoming: 3050 and 3051

      - outgoing : whole range (fbserver uses random range of ports to communicate events)

- on Client machine for EssentialPIM.exe:

      - incoming: whole range

      - outgoing: 3050 and 3051

Q: EPIM is slow over the network  

A: If your network is fine, please make sure that the database is not being copied by some backup applications (or Windows built-in tools) while users are connected.