DUE-IN period in the task reminder is exactly 1 hour too short

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haegok
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DUE-IN period in the task reminder is exactly 1 hour too short

Post by haegok »

Dear support,
I noticed the problem a long time ago, but never analyzed it in more detail. I don't know whether the error also occurs in German summer time, but currently it is happening. Please see the screenshot: the reminder came at 8:00 p.m. for the event the next morning at 6:00 a.m. The time difference is therefore 10 hours. The reminder only shows 9 hours under “DUE IN”. Could you please analyze the problem and correct it if necessary?
Thank you.
Best regards
haegok
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by admin »

What's the current time on your PC? The "Due in" period is relative to the current time, not to the time when the reminder appeared. Thanks!
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haegok
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by haegok »

The current time when the reminder came up was 8:00 p.m.
The appointment was next morning 6:00 a.m.
So the DUE-IN-period should be 10 hours (not 9 hours).

Regards, haegok
haegok
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by haegok »

I have reproduced the case. Please look in the screenshot: current time 17:48, appointment 22:48, DUE IN shows 4 hours, but the correct time period is 5 hours.

Regards,
haegok
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2024-01-11 17_48_18-.png
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by admin »

We're unable to reproduce the issue, unfortunately. Please record a short video demonstrating it on your side, starting with creating a test event. Thank you!
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haegok
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by haegok »

I hope attached video can help. Please turn on the sound.
Thanks.
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Re: DUE-IN period in the task reminder is exactly 1 hour too short

Post by admin »

Thank you very much for the video, we were able to reproduce the problem now. We will do our best to fix it in the upcoming EPIM's update.
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