Application error attempting search

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JcTcom
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Application error attempting search

Post by JcTcom »

Hello.
I cannot perform any searches.
As soon as I start to type something into the search window I receive the following Application error:

There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any steps necessary to reproduce the problem.

Access violation at address 0040952A in module 'EssentialPIM.exe'. Read of address 0000007C.

This has been happening since the last update.

I am able to click on "OK" to get out of the error dialogue but I cannot get any search results as I can't type anything into the search window without this error popping up for each character I type.


Here is the rest of the application error log:

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 30/05/2023 9:12 AM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: TEST.EPIM - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 11.5.3 27/05/2023
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0040952A in module 'EssentialPIM.exe'. Read of address 0000007C.
Exception address: 0040952A
------------------------------------------------------------------------------
Main thread ID = 46656
Exception thread ID = 46656
------------------------------------------------------------------------------
Object Logs:
09:04:54.479 DBSave OK
09:04:54.091 DBSave
08:54:54.499 DBSave OK
08:54:54.091 DBSave
08:44:54.518 DBSave OK
08:44:54.099 DBSave
08:34:54.127 DBSave OK
08:34:54.099 DBSave
08:25:19.455 AppRestore OK
08:25:19.455 AppRestore
08:24:54.115 DBSave OK
08:24:54.090 DBSave
08:20:27.923 AppMinimize OK
08:20:27.923 AppMinimize
08:14:54.515 DBSave OK
08:14:54.100 DBSave
08:05:02.951 DBOpen OK
08:04:59.624 SetViewMode OK
08:04:54.974 SetViewMode 5
08:04:54.524 DBOpen
------------------------------------------------------------------------------
Active Controls:
09:08:58.047 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
09:08:55.551 ExceptionDialog OkBtn
09:08:54.044 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
09:08:48.646 ExceptionDialog OkBtn
09:08:43.051 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
09:05:14.814 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
09:04:52.552 MailThreadsForm ThreadsVT
08:10:11.409 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
08:06:04.890 MainForm FormPan FormPan2 MailForm MessagesPan MessagePan MsgTextPnl PageControl1 TextTS HTML
08:05:24.084 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
------------------------------------------------------------------------------
Exception stack
Stack list, generated 30/05/2023 9:12 AM
(0000852A) [0040952A]
(0000965A) [0040A65A]
(00FF8D21) [013F9D21]
(0045EF17) [0085FF17]
(0046C60D) [0086D60D]
(00454730) [00855730]
(0046146A) [0086246A]
(00FEEA5C) [013EFA5C]
(00FEEFA2) [013EFFA2]
(00FF9B0E) [013FAB0E]
(00171E78) [00572E78]
(00172052) [00573052]
(00156CB9) [00557CB9]
(00151E6C) [00552E6C]
(00156E1F) [00557E1F]
(00156CB9) [00557CB9]
(001562FC) [005572FC]
(000D4500) [004D5500]
(00156DCA) [00557DCA]
(00156CB9) [00557CB9]
(001562FC) [005572FC]
(000D4500) [004D5500]
------------------------------------------------------------------------------
Memory: 65446; free 44087
Display: 3840x2160 pixels, 32 bpp, 240 PPI
------------------------------------------------------------------------------
PrevExceptions:
09:08:53.932 Access violation at address 0040952A in module 'EssentialPIM.exe'. Read of address 0000007C
09:08:57.682 Access violation at address 013F7021 in module 'EssentialPIM.exe'. Read of address 0000010C
------------------------------------------------------------------------------
Updates: 1
Last update: 30/05/2023
admin
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Re: Application error attempting search

Post by admin »

Please check if you are able to reproduce the problem with a new database.
Android version of EssentialPIM. Keep all your data in sync!
JcTcom
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Re: Application error attempting search

Post by JcTcom »

I created a new database and added my main 2 accounts. The issue still persists.

I have included the new log below in case it might be different:


Exception log with detailed tech info. Generated on 30/05/2023 1:51 PM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: 2023-05 New.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 11.5.3 27/05/2023
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0040952A in module 'EssentialPIM.exe'. Read of address 0000007C.
Exception address: 0040952A
------------------------------------------------------------------------------
Main thread ID = 42176
Exception thread ID = 42176
------------------------------------------------------------------------------
Object Logs:
13:48:28.666 DBSave OK
13:48:28.628 DBSave
13:41:23.846 SetViewMode OK
13:41:22.396 SetViewMode 5
13:38:30.528 DBOpen OK
13:38:30.320 SetViewMode OK
13:38:29.586 SetViewMode 0
13:38:29.129 DBOpen
------------------------------------------------------------------------------
Active Controls:
13:51:02.278 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
13:50:55.398 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
13:50:50.053 MainForm FormPan FormPan2 MailForm FoldersVT
13:49:56.781 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
13:49:46.289 ExceptionDialog OkBtn
13:46:53.780 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
13:43:17.590 ThreadsStatForm ThreadsVT
13:43:00.316 SyncWizardDialog PageControl1
13:42:58.847 StatusForm
13:42:47.270 SyncWizardDialog
------------------------------------------------------------------------------
Exception stack
Stack list, generated 30/05/2023 1:51 PM
(0000852A) [0040952A]
(0000965A) [0040A65A]
(00FF8D21) [013F9D21]
(0045EF17) [0085FF17]
(0046C60D) [0086D60D]
(00454730) [00855730]
(0046146A) [0086246A]
(00FEEA5C) [013EFA5C]
(00FEEFA2) [013EFFA2]
(00FF9B0E) [013FAB0E]
(00171E78) [00572E78]
(00172052) [00573052]
(00156CB9) [00557CB9]
(00151E6C) [00552E6C]
(00156E1F) [00557E1F]
(00156CB9) [00557CB9]
(001562FC) [005572FC]
(000D4500) [004D5500]
(00156DCA) [00557DCA]
(00156CB9) [00557CB9]
(001562FC) [005572FC]
(000D4500) [004D5500]
------------------------------------------------------------------------------
Memory: 65446; free 45023
Display: 3840x2160 pixels, 32 bpp, 240 PPI
------------------------------------------------------------------------------
PrevExceptions:
13:49:56.450 Invalid pointer
------------------------------------------------------------------------------
Updates: 1
Last update: 30/05/2023
admin
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Re: Application error attempting search

Post by admin »

Thanks, will the same error occur if no accounts are added, but only a couple of test events are present?
Android version of EssentialPIM. Keep all your data in sync!
JcTcom
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Re: Application error attempting search

Post by JcTcom »

I am not sure what a "Test Event" is?
Do you meant Schedule or task entries?

Carl.
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Re: Application error attempting search

Post by admin »

That depends on the module where the error occurs. It is possible that the error is not specific to the Calendar module as we initially thought.
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JcTcom
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Re: Application error attempting search

Post by JcTcom »

I was not searching in the "Calendar" module. I was searching in E-mails.

Carl.
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Re: Application error attempting search

Post by JcTcom »

I just tested Calendar and Task modules. I have no problems searching within them. Only in E-mail which is the one I need the most.

Carl.
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Re: Application error attempting search

Post by JcTcom »

Also get app crash message is I try to select "View with Tags" option.
As with the other messages I click on "OK" and the message goes away for a second or so but then comes back right away. I have to use the "Enter" Button to close the error message and then quickly clear the search window or in the case the "View with Tags" option.
After that the error stays gone and it seems I can work normally as long as I don't try to perform another search or select the "View With Tags" option.

Here is the related log:

Exception log with detailed tech info. Generated on 31/05/2023 11:11 PM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: TEST.EPIM - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 11.5.3 27/05/2023
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0040952A in module 'EssentialPIM.exe'. Read of address 0000007C.
Exception address: 0040952A
------------------------------------------------------------------------------
Main thread ID = 37596
Exception thread ID = 37596
------------------------------------------------------------------------------
Object Logs:
23:06:35.093 DBOpen OK
23:06:32.778 SetViewMode OK
23:06:30.261 SetViewMode 5
23:06:29.850 DBOpen
------------------------------------------------------------------------------
Active Controls:
23:10:30.571 MainForm FormPan FormPan2 MailForm FoldersVT
23:10:25.756 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
23:08:54.255 MainForm
23:08:49.934 MainForm FormPan FormPan2 MailForm CustomizedPnl ViewTemplatesCB
23:06:42.989 MainForm FormPan FormPan2 MailForm FoldersVT
23:06:38.755 MainForm FormPan TBXToolbar2 TopPan Top2TB FindCB
23:06:35.983 ReminderForm Panel1 ShowBtn
23:06:29.847 MainForm
------------------------------------------------------------------------------
Exception stack
Stack list, generated 31/05/2023 11:11 PM
(0000852A) [0040952A]
(0000965A) [0040A65A]
(00FF8D21) [013F9D21]
(0045EF17) [0085FF17]
(0046C60D) [0086D60D]
(00454730) [00855730]
(0046146A) [0086246A]
(00FEEA5C) [013EFA5C]
(00FEEFA2) [013EFFA2]
(0100B2E7) [0140C2E7]
(000D4500) [004D5500]
------------------------------------------------------------------------------
Memory: 65446; free 46032
Display: 3840x2160 pixels, 32 bpp, 240 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 30/05/2023
admin
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Re: Application error attempting search

Post by admin »

We were unable to reproduce the problem on our end. If you're willing, could you please try out the 11.6 Beta version to see if the error persists? If so, I'll forward you the download link. Your feedback would be greatly appreciated in confirming the issue. Thank you!
Android version of EssentialPIM. Keep all your data in sync!
JcTcom
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Re: Application error attempting search

Post by JcTcom »

Sure. I will be out for a few hours but will download and try it when I get back.

Carl.
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Re: Application error attempting search

Post by JcTcom »

Hi. I downloaded and installed the beta you provided. Unfortunately it has the same issue. I still cannot perform any searches. Before the last full version searches were very slow but they did not cause an error.

Do you want me to paste another log copy?

Carl
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Re: Application error attempting search

Post by admin »

Another log wouldn't be of much help, unfortunately. It would be better to record a small video showing the problem. Perhaps we're missing something while trying to reproduce the issue.
Android version of EssentialPIM. Keep all your data in sync!
JcTcom
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Re: Application error attempting search

Post by JcTcom »

There really isn't much to video. Anytime I am in any e-mail folder on any level and I start typing anything in the search window in the upper right I instantly receive the app error message. I can click on "OK" and it will go away. I can click on "Send" to send a report and I can click on "Details" to expand the log.
I have included a screen shot below. Really that is all there is.

My ssl is messed up so you might not be able to see the screen shot below. If not here is the link:
http://jctcom.serveftp.com/aid/essentia ... perror.jpg

Image

Carl
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Re: Application error attempting search

Post by admin »

We were able to reproduce the problem now, thanks to the screenshot you provided (we needed to switch to the specific view in Mail to achieve that). We will fix the error in the next update. Thank you for bringing it to our attention!
Android version of EssentialPIM. Keep all your data in sync!
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