Zoom reset and Application Closure

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Tonyn
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Zoom reset and Application Closure

Post by Tonyn »

Just updated to Pro Ver. 11.5.2.

1.Noticed that ALL of my emails are fully zoomed out and I need to Zoom Reset, so far so good but this persists such that I need to do this with every email and whenever I close the application and reopen I need to repeat the zoom reset all over again.

2. I cannot close the application ! When I close the application via File | Exit o top right 'X' nothing happens and I need to use task manager to close the app.

Both of the above are very frustrating and have only occurred since updating to this version, how easy is it to revert to the previous version?

Windows 11

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Re: Zoom reset and Application Closure

Post by Tonyn »

Further to my last message, the close app problem seems to have resolved itself (!) but the zoom problem still remains

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Re: Zoom reset and Application Closure

Post by ds9plumb »

I have the same issue since updating - need to Zoom/Reset every email.
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Re: Zoom reset and Application Closure

Post by admin »

Could you please record a short video demonstrating the problem? We would like to see how it appears on your end. For example, if you change the zoom level for a specific email and then switch to another email, do you need to reset the zoom level again? Thank you.
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Re: Zoom reset and Application Closure

Post by Tonyn »

Will do, but to answer part of your question
Yes I need to reset zoom for each email, even if I reset it at the root level with not single email select.
I do have multiple email accounts set up so will check if it is all or just the default account.

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Re: Zoom reset and Application Closure

Post by ngw16 »

Received Messages will be shown in very small size. New and old messages.
Pics and text cannot be read
If I use >reply<, the expected size will be shown in the window.

Win 11 / Firefox EPim 11.5.2
Prior the Update, there where no probs.
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Re: Zoom reset and Application Closure

Post by admin »

Please let us know your Windows scaling settings, as well.
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Re: Zoom reset and Application Closure

Post by Tonyn »

admin wrote: Fri May 26, 2023 9:09 am Could you please record a short video demonstrating the problem? We would like to see how it appears on your end. For example, if you change the zoom level for a specific email and then switch to another email, do you need to reset the zoom level again? Thank you.
As requested short video attached illustrating this problem, please note any blurring of the video is simply to protect my own email addresses.
Also my Windows zoom level (scaling?) is 100%
EPIM Zoom Issue.mp4
(8.78 MiB) Downloaded 47 times
Regards
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Re: Zoom reset and Application Closure

Post by gschuze »

I opened a ticket that is now closed on this same problem. It seems that when I deinstalled and resinstalled EPIM 11.5.2 the problem has gone away.
Not sure if that helps, but something seemed to happened when I initially updated EPIM with the 11.5.2 release.
Thanks for all your attention to hje problem.
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Re: Zoom reset and Application Closure

Post by gschuze »

After shutting down my computer and then re booting the next day the problem is back. I can't find any global setting for Zoom.
Sorry for premature comments that it works after reinstalling. It did work until I rebooted.
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Re: Zoom reset and Application Closure

Post by OJe »

Currently, I wonder why every update comes with an aggravation. So I have the same problem described here under windows 11 Pro, but also an additional one that no longer lets me close the program. Only via the task manager I can close the program, which is certainly not purposeful. It would be nice if the two problems are fixed in a timely manner, because for me EPim belongs to one of the best programs, yet. Thank you very much.
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Re: Zoom reset and Application Closure

Post by Tonyn »

Hi Guys
Thanks for your suggestions and comments.
I was about to try the full remove/reinstall but following your 2nd comment will wait for support to come back to me.

I originally also had the 'close app' problem requiring task manager to close, this did actually correct itself (how I don't know) but yesterday I did notice that this happened again, also when I checked task manage it showed EPIM (2) processes. All looks fine, on the closure front, now.

Will give support a day of so to come back or I'll be switching back to the previous release.
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Re: Zoom reset and Application Closure

Post by Tonyn »

Hi Again

Definitely something odd with thsi release.

As I posted all my emails are zoomed out and miniscule however notifications from this forum and zoomed in i.e. larger than normal.
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Re: Zoom reset and Application Closure

Post by admin »

The issue with zoom in emails has been fixed in the today's release, version 11.5.3. Please download and reinstall EPIM to get the updated version.
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Re: Zoom reset and Application Closure

Post by gschuze »

Yes, it seems to be fine now. Although I had to click View Zoom reset from toolbar on main screen first as initially the problem was still there.
Thanks for fixing this.
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