Error Popup

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KmxSoft
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Error Popup

Post by KmxSoft »

Latest version, new installation.

When I send/receive email I am prompted with the following popup.
Essential PIM.jpg
I never saw this in my earlier installation - I'm not sure I understand what it's telling me. What do I need to do to fix it?
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Re: Error Popup

Post by admin »

May I ask you to forward me the log file via PM? Thanks!
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Re: Error Popup

Post by KmxSoft »

Where do I find the log file?
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Re: Error Popup

Post by KmxSoft »

Log file attached.
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iCalFeedSync_2023_05_06_09_33_55.zip
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Re: Error Popup

Post by KmxSoft »

Just to advise, since this problem surfaced, EPIM no longer shows email - I'm having to jump out to Gmail to see/use email. So it's kinda important to get this fixed ASAP.
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Re: Error Popup

Post by KmxSoft »

It has been several days with no email and I'm starting to worry that nothing's been done to help me to get back to a usable system. The latest screen grab when EPIM collects email is:

Essential PIM 2.jpg

I have no idea what the system is telling me, nor what i need to do to fix it. The system was working perfectly before I installed the latest update.
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Re: Error Popup

Post by KmxSoft »

All working now.

I de-installed and re-installed and that seems to have done the trick.
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Re: Error Popup

Post by KmxSoft »

I spoke too soon.

I reported success after witnessing a clean error-free download of hundreds of emails. 9 everything seemed back to norm.

However, some 10 minutes later, I'm back with the miserable missing folder report.
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Re: Error Popup

Post by admin »

Here's what you can do:
- Click on File->Database Management, select IMAP from the Clear synchronization data section and click on the Clear button. Check if mail starts working again then. If not:
- Remove the mail account and add it back in. Will it start working then? If not:
- Forward us the latest log file which name starts with "Mail", the one you attached above wasn't the one we needed.

Thanks.
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Re: Error Popup

Post by KmxSoft »

admin wrote: Mon May 08, 2023 10:13 am Here's what you can do:
Thanks for that.

Need to check, however, it seems I'm back okay. No error pop-ups and collection seems to be okay.

I haven't done anything at all which could have impacted this, so I'm a little confused about what is going on.
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Re: Error Popup

Post by KmxSoft »

Everything looks good - email successfully received without error this morning.
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Re: Error Popup

Post by admin »

Ok, so we can then assume these were network-related issues.
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Re: Error Popup

Post by KmxSoft »

I am still suffering failures. I've attached the screenshot and log file.

From what I can figure out, the failure occurs during processing of rules, where a folder for a rule is missing. It's a great pity that the log file doesn't report the name of the missing folder - that would allow me to find the rule and solve the problem quickly. Instead, I've got to edit each rule until I find the one that is missing - I've got dozens of rules, so this is very time-consuming.

From the log file:
10:28:41.318 18336 Load headers 26
10:28:41.744 18336 exception 7
NOMAILFOLDER
MailFolder not exists
At trigger 'MESSAGES_BI0' line: 5, col: 76
10:28:41.744 18336 Suspend
Can offer a suggestion that when a folder is missing, the log file is explicit about which folder is missing?

Furthermore, I imported the rules from a rules export created in an earlier version of EPIM - and found that all imported rules had undefined folders to move the messages to. It's a crazy situation to make a backup copy of rules which won't work in future versions.
Attachments
Essential PIM.jpg
SpamFilter_2023_05_10_22_14_01.log
(2.74 KiB) Downloaded 54 times
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Re: Error Popup

Post by admin »

We need a log file that begins with "Mail".
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Re: Error Popup

Post by KmxSoft »

admin wrote: Fri May 12, 2023 1:51 pm We need a log file that begins with "Mail".
My apologies - I clicked on the wrong file :(
Attachments
Mail_2023_05_10_22_13_28.log
(275.3 KiB) Downloaded 43 times
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