Waiting for authorization

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Re: Waiting for authorization

Post by admin »

You may try to remove and re-add the sync back in again. If you didn't choose all types of data to sync the first time, please do so now. You'll be able to disable not needed ones later in Options.
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Re: Waiting for authorization

Post by requiredusername »

Am I stuck with an app that doesn't work?
Still getting the "authorization" popup and no responses here.
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Re: Waiting for authorization

Post by admin »

Please see my post above.
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Re: Waiting for authorization

Post by requiredusername »

Did that. Now I'm back to getting the new browser page ~every 10 minutes . . .
"signin to the Essential PIM account"
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Re: Waiting for authorization

Post by admin »

What kind of data did you choose to sync with Google now? Is that a newly created sync?
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Re: Waiting for authorization

Post by requiredusername »

I think I fixed it. Next time I got the web page telling me to log in to EPIM, I killed sync to the calendars, logged out of all web addresses listed on the web page, logged back in only to the emails attached to EPIM, and synced again. So far, since 10P last night, no error messages. If this lasts a couple of days, I'm happy.
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Re: Waiting for authorization

Post by requiredusername »

Nope. "Waiting for authorization" and "Choose an account to open EPIM" and "DNS resolve error" are back this AM.

>>What kind of data did you choose to sync with Google now? Is that a newly created sync?
Yes, newly created sync. "Delete all synchronizations" and "Add synchronizations."
I did notice, when I Add a google sync, "Choose Module" and "Select Calendar" (both added calendars are google calendars), I get the same web page popup I do every few minutes along with "waiting for authorization."
Uncertain what you mean by "what kind of data."
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Re: Waiting for authorization

Post by admin »

Please create a new DB, add Google sync into it, leave it open and check if there's going to be the same authorization prompts with it.
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Re: Waiting for authorization

Post by requiredusername »

How do I create a new DB? Is that the same thing as a new sync?
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Re: Waiting for authorization

Post by admin »

Click on File->New->EPIM Data File.
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Re: Waiting for authorization

Post by requiredusername »

Opened new DB. Instantly my browser opened to the page listing gmail addresses and asked me to choose one to allow with EPIM. I did. Signed in. doesn't show up in EPIM. Tried adding one from my ISP. Used the IDENTICAL settings I have in my current DB.
Result? Incoming settings apparently work. Get a popup "checking Credentials," and the screen changes to SMTP settings.
enter SMTP settings and get "authorization failed." Again, all settings in teh new DB are IDENTICAL to the current one.

FWIW, I got a popup with the following . . .

Exception log with detailed tech info. Generated on 3/15/2023 9:27 AM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: temp.35DC7F2D.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 11.2.4 2/2/2023
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 00628BE1 in module 'EssentialPIM.exe'. Read of address 00000004.
Exception address: 00628BE1
------------------------------------------------------------------------------
Main thread ID = 7912
Exception thread ID = 7912
------------------------------------------------------------------------------
Object Logs:
09:27:22.551 DBOpen OK
09:27:22.472 SetViewMode OK
09:27:22.084 SetViewMode 1
09:27:21.985 DBOpen
09:27:21.366 DBClose OK
09:27:15.899 DBSave OK
09:27:15.897 DBSave
09:27:15.889 DBClose
09:27:01.920 DBSave OK
09:27:01.407 DBSave
09:27:01.081 DBClose
08:04:15.288 SetViewMode OK
08:04:14.937 SetViewMode 5
08:03:52.343 DBOpen OK
08:03:51.809 SetViewMode OK
08:03:51.402 SetViewMode 1
08:03:51.322 DBClose OK
08:03:51.135 DBSave OK
08:03:50.981 DBSave
08:03:50.967 DBClose
------------------------------------------------------------------------------
Active Controls:
09:27:22.081 MainForm
09:27:16.548 ThreadsStatForm ThreadsVT
09:27:06.273 MainForm
09:26:53.035 MainForm FormPan FormPan2 MailForm FoldersVT
09:26:52.533 AccountsDialog CancelBtn
09:26:51.533 AccountsDialog EditBtn
09:26:51.037 AccountEditDialog CancelBtn
09:26:49.532 AccountEditDialog PageControl1 TabSheet1 GroupBox5 ServEdBtn
09:26:49.036 SMTPServerDialog CancelBtn
09:26:40.036 SMTPServerDialog ServEd
------------------------------------------------------------------------------
Exception stack
Stack list, generated 3/15/2023 9:27 AM
(00227BE1) [00628BE1]
(010A5429) [014A6429]
(010A5576) [014A6576]
(000D37A7) [004D47A7]
(000D4498) [004D5498]
------------------------------------------------------------------------------
Memory: 32604; free 17901
Display: 1280x800 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 3/14/2023
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Re: Waiting for authorization

Post by admin »

Please record a small video showing how you do it. Thanks.
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Re: Waiting for authorization

Post by requiredusername »

Since trying and failing to create a new DB, I've gone back to the DB that was giving me all those problems. So far, it's working perfectly. I'm going to give it a couple of days before I annoy you with a problem I no longer have. (I hope)
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Re: Waiting for authorization

Post by requiredusername »

Bad news. everything is back, beginning 3/19/23.
"Waiting on Authorization," inability to Close/Minimize app, browser opening to a page requiring me to use one of the listed Gmail accts to log in to PIM (although email and calendar work perfectly)
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Re: Waiting for authorization

Post by requiredusername »

How do I record a video?
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