sync problem

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lodar
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sync problem

Post by lodar »

Hallo,
Synchronisation Fehler.
Folgende Fehlermeldung unter datei/storage/emulated/0/.......abgespeichert:


java.lang.NullPointerException: Attempt to invoke virtual method 'long java.lang.Long.longValue()' on a null object reference
at com.astonsoft.android.epimsync.managers.EventsManager.d(SourceFile:2)
at com.astonsoft.android.epimsync.managers.EventsManager.editEvents(SourceFile:7)
at com.astonsoft.android.epimsync.managers.CommandManager.l(SourceFile:12)
at com.astonsoft.android.epimsync.managers.CommandManager.processXMLCommand(SourceFile:63)
at com.astonsoft.android.epimsync.models.AndroidClient.processNextMessage(SourceFile:5)
at com.astonsoft.android.epimsync.models.AndroidClient.access$1100(Unknown Source:0)
at com.astonsoft.android.epimsync.models.AndroidClient$2.run(SourceFile:28)
admin
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Re: sync problem

Post by admin »

Please specify your Android EPIM and Windows EPIM version numbers. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
lodar
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Re: sync problem

Post by lodar »

11.2.2 und Android 6.0.10
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Re: sync problem

Post by admin »

Is there any error message on the Windows side, as well? If so, please forward us the log file from it.
Android version of EssentialPIM. Keep all your data in sync!
lodar
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Re: sync problem

Post by lodar »

Nur die übliche Meldung, wenn keine Verbindung zusammen kommt.
"Verbindung unterbrochen, Überprüfen Sie Ihre Verbindung und..."
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Re: sync problem

Post by admin »

Thanks, we'd still need the log file from Windows EPIM. Please forward it to me via PM.
Android version of EssentialPIM. Keep all your data in sync!
lodar
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Re: sync problem

Post by lodar »

Ich habe Logs gesendet.
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Re: sync problem

Post by admin »

Thanks, got it. Will let you know if we need more info.
Android version of EssentialPIM. Keep all your data in sync!
lodar
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Re: sync problem

Post by lodar »

Hallo, scheinbar ist das ein größeres Problem? Tritt das nur bei mir auf?
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Re: sync problem

Post by admin »

It affects a number of users, unfortunately.
Android version of EssentialPIM. Keep all your data in sync!
bibso
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Re: sync problem

Post by bibso »

I have the exact same problem as described by lodar. It just came out of the blue. EPIM 11.2.3/Android 12. IOS works fine. You guys are usually quick with a solution, so here is hoping - and a big thank you for all your work in advance!
lodar
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Re: sync problem

Post by lodar »

Hello,

that seems to be a really big problem.

Are you closer to the solution?

Thanks
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Re: sync problem

Post by admin »

There's a problem with reproducing this issue on our side. We got couple of sample database files and backup copies from the users with the problem, although all of them worked and synchronized just fine.
So what you can do is to backup your AEPIM data, reinstall the app, remove the sync from WinEPIM and add it back and then try to sync again, will there be the error then?
Android version of EssentialPIM. Keep all your data in sync!
bibso
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Re: sync problem

Post by bibso »

Hi,
I tried exactly what you suggest and still had the same problem with AEPIM vers. 6.0.8. on Android 12 Samsung A14. The update to 6.0.10 had no syncing success either. So I reverted to AEPIM vers. 5.?.? (as you also suggested somewhere, with download-link) and had no problems with syncing then. Strangely though, when I look now, the App information tells me I am running AEPIM 6.0.10! I definitely downloaded and installed AEPIM vers. 5. Confusing. Anyway, sychronisation is working now. So for me things are OK - for the time being!
Best
David
lodar
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Re: sync problem

Post by lodar »

Hello admins,

I have followed your instructions.

It's working again now, let's see for how long.

Thanks

greeting

Lodar
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