Sync Error after Update Epim Pro 11.2.1

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Bully
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Sync Error after Update Epim Pro 11.2.1

Post by Bully »

Hi,
bei der heutigen Synchronisation bekam ich die Aufforderung zum Updsate auf Version 11.2.1, was ich auch tat. Danach synchronisiert und musste feststellen, dass meine Notize wohl Probleme machen.
Der Fehler ist als JPG angehangen.
Epim050123.JPG
Wie ich hier im Forum lese, hat es en Fehler schon einigemal gegeben zuletzt 9/2022.
Ich synchronisiere per WLan und hatte einen Fehler noch nie. Ich hatte Anfang Januar ein neues Handy aufgesetzt. Dann 1 Weg Synch von Epim auf das neue Handy. Problemlos. danach schon zweimal synchronisiert mit 2 Wege. Hat auch problemlos ohne Fehlermeldung funktioniert. Erst heute nach dem Update trat der Fehler auf.

Ich habe jetzt erst mal ohne Notizen synchronisiert.
LG Bully

Hi,
During today's synchronisation I got the request to update to version 11.2.1, which I did. I then synchronised and found that my notes were causing problems.
The error is attached as a JPG.
As I read here in the forum, this error has occurred several times, most recently in 9/2022.
I sync via wifi and have never had an error. I had a new phone set up in early January. Then 1 way sync from Epim to the new phone. After that I synchronised twice with 2 ways. It also worked without any problems or error messages. Only today after the update did the error occur.

I have now synchronised without notes.
LG Bully

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Re: Sync Error after Update Epim Pro 11.2.1

Post by admin »

Please send me (via PM) the sync log file. It can be found here: Tools->Options, "Logs Folder" and its filename should start with AndroidSync". Thanks! 
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Bully
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Re: Sync Error after Update Epim Pro 11.2.1

Post by Bully »

Hello,
Under logs I find the latest SQL_2022_08_10_13_39_27.log date August 22.
The androidsync logfiles are from 2017. androidSync_2017_11_18_10_14_05.log. I don't have any more recent ones.
Logs-Epim.JPG
Logs-Epim.JPG (48.24 KiB) Viewed 2344 times
Bully
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Re: Sync Error after Update Epim Pro 11.2.1

Post by Bully »

Hello,

I have now set the Protocol checkbox for Sync. First 2 way sync without notes. OK no problems
Then I changed the synchronisation to "with" notes.
Sync was successful. So the problem is gone for the time being.
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Re: Sync Error after Update Epim Pro 11.2.1

Post by admin »

Sounds good! In order for the new log files to be created, please ensure you have turned on the "Enable logging" option in Tools->Options->Synchronization.
And of course let us know if the problem reappears again.
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Bully
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Re: Sync Error after Update Epim Pro 11.2.1

Post by Bully »

Thank you,
I hope it doesn't happen again.
Bully
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Re: Sync Error after Update Epim Pro 11.2.1

Post by Bully »

admin wrote: Mon Jan 16, 2023 10:54 am Please send me (via PM) the sync log file. It can be found here: Tools->Options, "Logs Folder" and its filename should start with AndroidSync". Thanks! 
Hello Admin,

Today I got the same error as described above.
After I didn't have any new logfiles then, I reset the LOG file.
Now I have a log file that I am sending to you as a PM.
It is something in the notes.

I hope you can help me.
Pim Error.JPG
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Re: Sync Error after Update Epim Pro 11.2.1

Post by admin »

Thanks very much for the log file, got it. We will analyze it and let you know if we need any more info.
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