EPIM deletes message to myself

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Re: EPIM deletes message to myself

Post by lphilpot »

admin wrote: Tue Jan 31, 2023 4:11 pm I'd suggest you to remove the account and then re-add it back. If the problem reappears, forward us the log file, please.
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Re: EPIM deletes message to myself

Post by admin »

Got it, thanks.
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Re: EPIM deletes message to myself

Post by 1048576 »

I have the same bug with Outlook, Yandex and Vivaldi accounts. Sometimes EPIM moves some of emails to Deleted Items without asking or warning and I have to restore them back to inbox manually.
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Re: EPIM deletes message to myself

Post by lphilpot »

It's gotten to the point where I have to text (or make some other contact with) email recipients and ask them to confirm they got my emails. I never get a copy of a sent message in the Sent Items folder now, regardless of recipient. It's kind of frustrating.
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Re: EPIM deletes message to myself

Post by admin »

Make sure your EPIM version number is 11.2.4 and just in case remove and then re-add the mail account back in.
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Re: EPIM deletes message to myself

Post by lphilpot »

I was on 11.2.3, I didn't know a new version had been released. I've upgraded, deleted and re-added the account. I'll let you know what I see.
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Re: EPIM deletes message to myself

Post by lphilpot »

Good news -- I just sent an email and BCC:ed myself. I got the copy and there's a copy in Sent Items. Woo hoo!! :-)

Quick question - I like having most mail in Conversation view. but in Sent Items it would be most convenient to have the folder sorted in "pure" date order, not organized by conversation. Is that possible, i.e., override the view of one folder while everything else is in Conversation view?

Thanks.
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Re: EPIM deletes message to myself

Post by admin »

Unfortunately using different kind of views for different mail folders ins't possible at the moment.
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Re: EPIM deletes message to myself

Post by lphilpot »

Well this doesn't seem to be fixed after all, at least not completely.

EPIM isn't sending a copy of my replies to the Send Items folder but rather apparently deleting them. For example, I just replied to an email (to someone else, not to myself) and there was no trace of it in Sent Items, Deleted Items, Inbox, Drafts or anywhere else I could find. I refreshed, etc., but to no avail.

It had been deleted -- I went to the same thread in my online web GMail inbox, and there was a link reading, "3 deleted messages in this conversation. View messages or delete forever." (The number of messages is unimportant, but one of them is my recently-sent message.) I clicked the "view messages" link, and saw the message I just sent with a link reading "This message has been deleted. Restore message". After clicking "Restore message" it appeared in my GMail Inbox then synced to EPIM a moment later.

The point isn't that GMail can restore deleted emails but rather that it was deleted at all, apparently by EPIM. Why is EPIM deleting my outgoing email instead of sending a copy to Sent Items? I've already reinstalled EPIM (11.2.4), removed and re-added my GMail account, etc.

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Re: EPIM deletes message to myself

Post by admin »

Will have a look at the log file, thanks for sending it to us.
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Re: EPIM deletes message to myself

Post by admin »

According to the log file, the server reports there's no such a message in the Sent Items folder anymore, therefore EPIM deletes it locally. You need to check, maybe some other app (or a message rule on the server) moves/removes the message on the server.
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Re: EPIM deletes message to myself

Post by lphilpot »

I have no rules affecting the Sent Items folder, locally nor on GMail web.

I had four rules that deleted emails from specific (spam) addresses. I've removed those rules, but they should not have been affecting anything since they matched only to those specific sender email addresses. The other rules I have simply skip the inbox and assign a label (i.e., EPIM folder) to messages from certain addresses such as mail lists, etc.

Let's see if that makes any difference.

However, I have noticed that sometimes when sent emails do appear in Sent Items, there's no timestamp shown. That, combined with Conversation view in Sent Items, makes them appear out of order in the list because it's sorted by most recent. For example:
2023-02-27 09_06_28-Clipboard.png
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Re: EPIM deletes message to myself

Post by admin »

What's the column name?
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Re: EPIM deletes message to myself

Post by lphilpot »

It's Received. I have the same column layout for all folders, in all accounts: Attachments, Subject, From, Received.
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Re: EPIM deletes message to myself

Post by admin »

Please use "Date" for sent emails.
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