Unable to synchronize iPhone with PC

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kamarad
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Unable to synchronize iPhone with PC

Post by kamarad »

Have purchased EssentialPIM Pro Business.

Tried everything to sync my iphone with PC with no success.
Have reinstalled EssentialPIM, iTunes, changed port code with no success.

All the time on the iPhone there is the next picture:
https://mega.nz/file/4PQSVJBS#OnyBkN7Ch ... FVszvX7gLw

On PC there is the next image without the start button:
https://mega.nz/file/UXpGxLqQ#VYaQvrFyQ ... ERdINSkhD4

Is it possible to get help on this?
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Re: Unable to synchronize iPhone with PC

Post by admin »

Please check the troubleshooting guide here: https://www.essentialpim.com/help/troub ... hroniz.htm
Will it be of any help?
Android version of EssentialPIM. Keep all your data in sync!
kamarad
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

I have tried everything with no success and also had to reinstall the programs several times to no avail.
The latest thing that happened is that the programs themselves went to the free version even though I bought pro bussine's lifetime license.

https://mega.nz/file/ALJSzQJA#KZ73oUMHF ... 3p5jyAQEz8

Syncing becomes a nightmare, so I tried to test the program without an account, but now it went by itself (?) to free vesrion and there is nowhere a menu tab that you can activate it.

When the programs are started, again, you never know what happens, should it hang up, go to the free version or is everything duplicated several times over?
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Re: Unable to synchronize iPhone with PC

Post by admin »

You have a Windows Store version on your screenshot, which uses different licensing mechanisms. If you purchased a key, please download and install EPIM Pro Business from our web site here: https://www.essentialpim.com/download-free and register it with your license key. Thanks.
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

I have downloaded the apps for the iphone, from your website, and reinstalled but never managed to sync it with windows.
The same window as during the help does not appear?
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Re: Unable to synchronize iPhone with PC

Post by admin »

Please mention which window you mean. Also, is there any error message? What happens when you try to start the sync process?
Android version of EssentialPIM. Keep all your data in sync!
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

Hello

- A window would appear on the iPhone like on this link:
https://mega.nz/file/1PJQEBBL#WQsBwGJyp ... VMJMFlRlwY

- Instead on the iPhone, a window is displayed as in the next link:
https://mega.nz/file/dDg2kbIC#CH3EHJN-K ... iiro7Oo8Yc

- On the PC, a window is displayed as in the next link:
https://mega.nz/file/0H4F3ISI#ZALlAcGWA ... cU4Hm9GNDw

I've tried everything, reinstalled the programs several times on both PC and mobile, but nothing has changed!
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Re: Unable to synchronize iPhone with PC

Post by admin »

Clear now, thank you. Please see the following troubleshooting guide: https://www.essentialpim.com/help/troub ... hroniz.htm. Will it help?
Android version of EssentialPIM. Keep all your data in sync!
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

Hello
I have tried all that but nothing helps.
That home screen on the iphone doesn't appear llas!
Is there any way you can help with this?
I have an iPhone Xs Max.
Does sync, between PC and iPhone, work for others who use EssentialPIM Pro Business?
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Re: Unable to synchronize iPhone with PC

Post by admin »

Synchronization works for other users.
Android version of EssentialPIM. Keep all your data in sync!
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

I don't understand why it doesn't work for me?
Do you have any idea?
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Re: Unable to synchronize iPhone with PC

Post by admin »

My only guess would be a lack of Apple's Bonjour service in your system. You can download it from here: https://support.apple.com/kb/dl999?locale=en_GB
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

I have already done that downloaded Bonjour service re-installed twice.
Didn't help!
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Re: Unable to synchronize iPhone with PC

Post by admin »

If you use VPN, please try to disable it for testing purposes and see if it helps.
Android version of EssentialPIM. Keep all your data in sync!
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Re: Unable to synchronize iPhone with PC

Post by kamarad »

I don't have a VPN enabled.
Even turned off the McAfee antivirus program with no success.
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