PRO activation problem
PRO activation problem
I bought EPIM Pro Android a while ago.
Now I had to reinstall the app (I've always used the same google account) but it doesn't recognize the PRO version.
If I try the "update to pro" function it gives me an error and says "you already own this item"
What can I do?
Thank you
Android 7.1.1 on Samsung SM-J510FN
Now I had to reinstall the app (I've always used the same google account) but it doesn't recognize the PRO version.
If I try the "update to pro" function it gives me an error and says "you already own this item"
What can I do?
Thank you
Android 7.1.1 on Samsung SM-J510FN
Re: PRO activation problem
SOLVED.
Maybe it's a bug of v.6.0.2
I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.
Now everything is OK.
Maybe it's a bug of v.6.0.2
I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.
Now everything is OK.
-
- Expert
- Posts: 78
- Joined: Thu Oct 23, 2014 6:47 pm
- Has thanked: 16 times
- Been thanked: 10 times
Re: PRO activation problem
I received this message also after having to re-install from Google Play store. I have the Beta version.
Tried removing from Beta but still getting message to upgrade to pro.
thanks,
Larry
Tried removing from Beta but still getting message to upgrade to pro.
thanks,
Larry
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: PRO activation problem
We are going to look into this once more before the new AEPIM version is released.
Android version of EssentialPIM. Keep all your data in sync!
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: PRO activation problem
All the legacy versions are available here: https://essentialpim.zendesk.com/hc/en- ... sentialPIM
Android version of EssentialPIM. Keep all your data in sync!
-
- Site Admin
- Posts: 15603
- Joined: Thu Nov 25, 2004 3:12 am
- Has thanked: 1412 times
- Been thanked: 984 times
Re: PRO activation problem
We're working on the problem. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
Re: PRO activation problem
Hi,
FYI, same issue here, when trying to dump old phone on Android 8.1.0 and switch to a new one on Android 12, so it must be a general issue in AEPIM 6.0.5.
So thanks for working on it, hope it gets fixed soon.
FYI, same issue here, when trying to dump old phone on Android 8.1.0 and switch to a new one on Android 12, so it must be a general issue in AEPIM 6.0.5.
So thanks for working on it, hope it gets fixed soon.
My setup:
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: PRO activation problem
So ... the procedure doesnot work, going to 'about' in menu, tripple tab on EPIM icon and fill in license-key?
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
Re: PRO activation problem
Hi,
Don't think I ever received a code when purchasing AEPIM Pro, and I don't find one in my emails either ... (?)
Did not know about this procedure. If I do it, it asks me for a code. Any idea what code I should enter here?
Don't think I ever received a code when purchasing AEPIM Pro, and I don't find one in my emails either ... (?)
My setup:
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: PRO activation problem
Didnot know it either. Ran over it accidentally some time ago.
So the code is the license key. Would surprise me very much if you didnot have one. As far as I know, there always is one.
If you cannot find it, adress support!
So the code is the license key. Would surprise me very much if you didnot have one. As far as I know, there always is one.
If you cannot find it, adress support!
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
Re: PRO activation problem
My setup:
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
Re: PRO activation problem
Hi,
To anyone who has this issue, the following procedure solved the issue in my case - the procedure was suggested to me by support after contacting them directly:
To anyone who has this issue, the following procedure solved the issue in my case - the procedure was suggested to me by support after contacting them directly:
- uninstall AEPIM 6.0.5
- download AEPIM 5.8.7 via this link: https://www.essentialpim.com/download/o ... _5.8.7.apk
- install the downloaded AEPIM 5.8.7
- start AEPIM 5.8.7. Just a few seconds later it automatically found my license and Pro-featuers became available
- update to AEPIM 6.0.5 and Pro-features remained available.
My setup:
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
WEPIM ProPort. 11.6.5 on Windows 10 <2-way sync over Wifi> AEPIM 6.0.13 on Samsung A52s 5G (Android 12 - One UI 4.1)
-
- Guru
- Posts: 630
- Joined: Thu May 04, 2017 11:38 am
- Has thanked: 10 times
- Been thanked: 31 times
Re: PRO activation problem
@kdgdr
Did they say anything as to license-key? Whether there should be one in any case?
Your description seems to say, that 6.0.5 has an issue in not being able to find license
Thx for info!
Did they say anything as to license-key? Whether there should be one in any case?
Your description seems to say, that 6.0.5 has an issue in not being able to find license
Thx for info!
Everything I mention comes out of my experience. I'm not an expert. Feel free to try anything I suggest ... but always at your own risk.
Re: PRO activation problem
As I have already written, in my case the problem of 6.0.5 is that it does not find the license in the case of a new installation. If you update the previous version it's ok.
For now I am left with AEPIM 5.8.7 and WEPIM Pro 11.1 because AEPIM 6.0.5 gave me problems and I had to manually fix all the tasks.
Now everything works fine.
For now I am left with AEPIM 5.8.7 and WEPIM Pro 11.1 because AEPIM 6.0.5 gave me problems and I had to manually fix all the tasks.
Now everything works fine.