error syncing notes to phone

Discussion of EssentialPIM for Android and synchronization
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johncesta
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error syncing notes to phone

Post by johncesta »

Using the syncmethod to PC windows.

Notes is the problem. In the past I experienced this and was told to do a synchronize databases. So I did and it fixed it.

Now it's back. I was told it would never come back. This is indicative of the unreliability of syncing with epim.
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John Cesta
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Re: error syncing notes to phone

Post by admin »

Please forward us the sync log file, thanks.
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Re: error syncing notes to phone

Post by Ainu »

I have the exact same problem for weeks now. Every time it occurs i make a new database and sync to get rid of the problem. After adding a note the next day and sync EPIM with Android the problem is back. This is really hindering my use of EPIM and the solution to make a new database is not future proof.

Today i decided to completely remove my Android app and install it again in the hope that the problem will be fixed. In the process i found another bug. After installing a fresh copy of EPIM Android i went to settings to recover my back-ups from the previous version. It is not possible to select back-ups that were made with a previous version of EPIM. After choosing Search i can only see back-up files that are made with the current version (so that's an empty database that was installed a few minutes ago..) I don't think it is right that we can't recover (password protected) back-up files when we install a new instance of EPIM Android?

Another important bug: when fingerprint login is on for my password module on Android EPIM, i can't cancel it to go to text input. So when my finger is dirty, i can't access my passwords.

These are 3 major issues that have been here since 10.0.0.
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Re: error syncing notes to phone

Post by admin »

First issue. We need the log file.
Second issue. We're aware of it, will be fixed in the next version.
Third issue. You can always unlock the passwords module with a password, as well.
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Ainu
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Re: error syncing notes to phone

Post by Ainu »

1st: Will send if my latest soultion won't work. But by now you probably have some logs related to this issue. Is this a general bug that can be fixed in a new version?
2nd: thanks
3rd: on my phone the text input field gets grayed out by a fingerprint layover screen. Not a problem if i could cancel the fingerprint option, but i cannot. When i click cancel, i'm getting asked again to log in via fingerprint.
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Re: error syncing notes to phone

Post by admin »

1. No, we don't have any other logs at the moment.
3. Could you please make a screenshot about how it looks like on your side?
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Re: error syncing notes to phone

Post by Ainu »

admin wrote: Mon Apr 25, 2022 12:21 pm 1. No, we don't have any other logs at the moment.
3. Could you please make a screenshot about how it looks like on your side?
I've sent the log file & screenshot to your support email adress.
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Re: error syncing notes to phone

Post by Ainu »

Any plans on a new version for
Android soon? Especially the fix for the 2nd issue discussed (failed restore on a fresh install).
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Re: error syncing notes to phone

Post by admin »

There's the 6.0 Beta 3 version currently available, which soon should be out of the Beta testing phase.
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