Bug, persisted for years: Reminders in Calendar messed up

[Trinitylab]

Hi, newest EPIM biz, 997, Win 8.1 and 10,

So, for years reminders in Calendar have not been working as they should, now just another example:

Przechwytywanie.PNG (4.58 KiB) Viewed 1367 times

Sometimes I can see five of them.
Sometimes one of them all of a sudden is set to some random "9 hours 30 minutes before" or whatever you might think of.

Would be great if this basic functionality of any PIM type software has been fixed once for good.

Cheers,
Piotr

[Trinitylab]

Regularly, old appointments pop up in reminders window, like from year ago and so on.

As said, this is basic for that type of a program: reminding what is going on and what should be done.

[admin]

This report is first of its kind. We need more info and the specific steps in order to reproduce and fix the issue.

[Trinitylab]

Hello Admin, I reported problems with reminders 5+ years ago.

No chance to reproduce. It is so random.

[Trinitylab]

OK, another example, triggered today:

And these are settings in the appointment, see this odd 9 days and some hours:

[admin]

Do you sync with something? Maybe these additional times are coming from the service you sync with?

[Trinitylab]

I do, but only EPIM -> something. Never the other way.

[Trinitylab]

Here is from today, from another db, the last four are actually doubled two:

And settings, from both doubled reminders, the same in both:

Przechwytywanie2.PNG (4.59 KiB) Viewed 1294 times

[admin]

Unfortunately posting new screenshots will not help us with finding out the problem in any way. What could help is if you make a copy of your DB, delete all the sensitive info from it, make sure there's still some events in question and forward it to us.

[Trinitylab]

Unfortunately posting new screenshots will not help us with finding out the problem in any way. What could help is if you make a copy of your DB, delete all the sensitive info from it, make sure there's still some events in question and forward it to us.

Hello, deleted sensitive, sending DB in a minute by PM to you.

[Trinitylab]

Hello admin, just reassuring myself, have you received DB in a private message? I am not sure how this messaging system works but I see it still in Outbox.

[admin]

Yep, got the DB, thanks. Looking at it.

[Trinitylab]

Thank you, sorry for bothering.

[Trinitylab]

The bottom screenshot:
I believe this happens, also to tasks (shown in Calendar), when an appointment or a task is moved to another day, with the same reminder, and then it is triggered on the new date.
I think then the second reminder is created, after triggering. But not sure about that.

[admin]

Couldn't reproduce the problem following the above mentioned steps, unfortunately.