EPIM 9.7 (and 9.10 too!) doesn't show anymore alarm for "Appointment/Task reminder(s)"

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Markinson
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EPIM 9.7 (and 9.10 too!) doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

Hi all! Sorry for my English! :oops:

I upgraded to 9.7 version of EssentialPIM free and immediately after the alarms of "Appointment/Task reminder(s)" are no longer shown, for no appointments, even for appointments close to expiration.
So I rolled back to 9.6.1 edition and all the "Appointment/Task reminder(s)" expiring, with the alarm set to remind the appointments, reappeared into the appropriate alarm window.
I hope I was able to explain.

Thank you for your attention! :)
Last edited by Markinson on Wed Sep 01, 2021 7:19 am, edited 1 time in total.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

What's your Windows version?
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

Windows 10 PRO version 20H2 build 19042.804.

I can add that I have the same issue in other two computers of mine, with the same O.S.
All working on the same .epim file.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

Ok, so the problem is with the reminders (no reminders are shown) or with the sound of reminders? If with the latter and you choose your own sound file as a reminder, will it work?
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

I can confirm that the problem is with the reminders: no alarm reminders are shown at all.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

Please check if the reminders work as expected on a new database for you.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

So, with a new database the alarms work.
Unfortunately, however, when opening an "old" file, with version 9.7, the alarms do not work. I had to go back to the previous version 9.6.1 to see the "old" database alarms again.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

I think you need to sync your old database into the new one using EPIM Synchronizer, it should help.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

I did some tests, as suggested, but in the Windows Sandbox environment, so as not to directly and immediately affect the main and original file.

With a new and fresh installation of EPIM 9.7, opening the old database, the problem still arises: the alarms are not shown.

So I created a new database with EPIM 9.7 and then, using EPIM Synchronizer, I synchronized the old database with the new database. The operation is completed successfully. So I open the new database and the alarms are back to work, but a whole series of very old alarms that I had eliminated over time are also loaded.

What do you suggest I do: synchronize the database or wait for this possible bug to be handled?
I repeat: back to EPIM 9.6.1 the alarms work regularly and only those that are truly expiring are correctly seen, not even others from years ago that have been eliminated over time.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

I realized now that I have not published the thread in the correct section. I'm sorry!
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

I'd suggest you to sync your database over to the new one and then dismiss the legacy alarms at once.
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by Markinson »

So, I followed your suggestion, syncing the old database with the new one just created and empty, using EPIM Synchronizer.
Dismissed the oldest alarms, I now have a database with only the currents alarms close to expiration.
I hope I had not lost any appointments! :shock:

Thank you very much for your precious suggestion and help!
Cheers!
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by blkant »

I got exactly the same problem with EPIM 9.7!!
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by admin »

Okay, did you follow the above mentioned advice?
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Re: EPIM 9.7 doesn't show anymore alarm for "Appointment/Task reminder(s)"

Post by haegok »

I got exactly the same problem with EPIM 9.7 as well. I followed the advice of admin and dismissed the legacy alarms at once. After that the reminders came up as usual. This was yesterday. Today the problem is back.
Have you further advice for me? If not, it would be a great help for me if I could have the previous version of EPIM back until the problem is fixed.
Where can I get the previous version from?
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