Error on +New Message

Support related problems and questions

Moderators: TerryRogers, Max

Post Reply
S_Belle
Guru
Posts: 195
Joined: Sun Sep 15, 2019 4:54 pm
Been thanked: 4 times

Error on +New Message

Post by S_Belle »

Updated to 9.3 and am now getting this error every time I click the blue +New Message button in EMAIL.

The new email popup still appears and I can still send out email.

Exception class: EAccessViolation
Exception message: Access violation at address 00AD930C in module 'EssentialPIM.exe'. Read of address 00000440.
Exception address: 00AD930C
------------------------------------------------------------------------------
Main thread ID = 576
Exception thread ID = 576
------------------------------------------------------------------------------
Object Logs:
423624156 AppRestore OK
423624156 AppRestore
423540015 AppMinimize OK
423540015 AppMinimize
423530906 AppRestore OK
423530906 AppRestore
419958812 AppMinimize OK
419958812 AppMinimize
419957203 AppRestore OK
419957203 AppRestore
418528046 VerifyKey
416535453 AppMinimize OK
416535453 AppMinimize
416491046 DBOpen OK
416490984 SetViewMode OK
416490593 SetViewMode 5
416488125 DBOpen
------------------------------------------------------------------------------
Active Controls:
423538828 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
423535328 MailThreadsForm ThreadsVT
416526328 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
416523328 MailThreadsForm ThreadsVT
416517843 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
416504828 MessageEditForm PageControl1 TextTS TextEd
416501828 MessageEditForm SubjectPan SubjectCB
416497328 MessageEditForm ToPan ToEd
416493015 ExceptionDialog OkBtn
416491015 MainForm
------------------------------------------------------------------------------
Exception stack
Stack list, generated 8/21/2020 3:34 PM
(006D830C) [00AD930C]
(006DC626) [00ADD626]
(00E48C1D) [01249C1D]
(0022491D) [0062591D]
(00152095) [00553095]
(00156B1D) [00557B1D]
(00225341) [00626341]
(00151CD0) [00552CD0]
(00155F09) [00556F09]
(00156018) [00557018]
(00158C4E) [00559C4E]
(00156B1D) [00557B1D]
(00225341) [00626341]
(00151CD0) [00552CD0]
(001506C2) [005516C2]
(00F3DEED) [0133EEED]
(000D44EC) [004D54EC]
------------------------------------------------------------------------------
System : Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 16314; free 8470
Display : 1920x1440 pixels, 32 bpp, 144 PPI
------------------------------------------------------------------------------
PrevExceptions:
416497265 Access violation at address 00AD930C in module 'EssentialPIM.exe'. Read of address 00000440
------------------------------------------------------------------------------
Updates: 0
Last update: 6/21/2020
Attachments
2020-08-21_153548.png
Isaac000
Novice
Posts: 31
Joined: Tue Jul 05, 2016 7:30 pm
Been thanked: 2 times

Re: Error on +New Message

Post by Isaac000 »

I get the same thing. Happens every time

1) Start EssentialPIM
2) Click on the Mail icon on the left toolbar
3) Click on "+ New Mail". Error will pop up

Despite what logs say below, I'm running Windows 10 Pro 1909, not Windows 8 Workstation
------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 2020-08-22 9:58 PM.
You may send it to the application vendor, helping him to understand what had happened.
Application title: FirstLast.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 9.3 2020-08-20
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 00AD934C in module 'EssentialPIM.exe'. Read of address 00000440.
Exception address: 00AD934C
------------------------------------------------------------------------------
Main thread ID = 1796
Exception thread ID = 1796
------------------------------------------------------------------------------
Object Logs:
944315515 SetViewMode OK
944315375 SetViewMode 5
944262203 SetViewMode OK
944261984 SetViewMode 6
944012531 SetViewMode OK
944012078 SetViewMode 5
944002328 DBOpen OK
944002265 SetViewMode OK
944001812 SetViewMode 0
944001031 DBOpen
------------------------------------------------------------------------------
Active Controls:
944377515 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
944315562 MainForm
944268906 MainForm FormPan FormPan2 PasswordsForm PreviewPnl PassEntryEditPC PersonalTS Panel1 PersonalSG
944267406 MainForm FormPan FormPan2 PasswordsForm ListsPan PassEntriesVT
944264406 MainForm FormPan FormPan2 PasswordsForm ListsPan GroupsVT
944262406 MainForm
944260906 MainForm FormPan FormPan2 MailForm MessagesPan MsgListPnl MessagesVT
944257453 MessageEditForm ToPan ToEd
944014265 ExceptionDialog OkBtn
944012578 MainForm
------------------------------------------------------------------------------
Exception stack
Stack list, generated 2020-08-22 9:58 PM
(006D834C) [00AD934C]
(006DC666) [00ADD666]
(00E48AB5) [01249AB5]
(00224945) [00625945]
(001520A5) [005530A5]
(00156B2D) [00557B2D]
(00225369) [00626369]
(00151CE0) [00552CE0]
(00155F19) [00556F19]
(00156028) [00557028]
(00158C5E) [00559C5E]
(00156B2D) [00557B2D]
(00225369) [00626369]
(00151CE0) [00552CE0]
(001506D2) [005516D2]
(00F3DD85) [0133ED85]
(000D44FC) [004D54FC]
------------------------------------------------------------------------------
System : Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 15931; free 10452
Display : 1920x1080 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
PrevExceptions:
944257375 Access violation at address 00AD934C in module 'EssentialPIM.exe'. Read of address 00000440
------------------------------------------------------------------------------
Updates: 0
Last update: 2020-08-18
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 819 times
Been thanked: 364 times
Contact:

Re: Error on +New Message

Post by Max »

Thank you, will fix ASAP
Maxim,
EPIM Team
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: Error on +New Message

Post by admin »

Please download and install the following version, it should fix the problem: www.essentialpim.com/download/temp/Esse ... Full93.exe
Would appreciate if you confirm that. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
vault
Posts: 1
Joined: Thu Aug 27, 2020 12:43 pm

Re: Error on +New Message

Post by vault »

Thanks!
The full93 update did it!
:)
Juergen
Novice
Posts: 6
Joined: Tue Jan 24, 2012 8:18 pm

Re: Error on +New Message

Post by Juergen »

On my system, the new version fixes the problem.
Thanks!
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: Error on +New Message

Post by admin »

Great, thanks for the confirmation!
Android version of EssentialPIM. Keep all your data in sync!
Post Reply