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Contact data missing

Posted: Wed Oct 23, 2019 11:20 am
by zkatai
I sync my iphone contacts with the EPIM PC ( I want to organise them and than load it back to the phone ) So I choose One Way Sync - From iOS to EPIM - basicly to copy contacts from iPhone to EPIM ) It runs and looks there is no problem with the sync, however what is strange that in many cases - with new contacts - the name is there in the EPIM, but the phone number is not copied. Any idea, what is reason for this ?

Re: Contact data missing

Posted: Sat Oct 26, 2019 10:01 pm
by Max
Hello,

it may depend on the field. Can you post screenshot for the same contact from iPhone and from EPIM, so that we could see which field does not get synchronized?

Re: Contact data missing

Posted: Sun Oct 27, 2019 5:26 am
by zkatai
I have sent them in private message. Thanks !

Re: Contact data missing

Posted: Sun Oct 27, 2019 9:15 pm
by Max
Thank you. Looks like you are using custom fields, which EPIM does not synchronise with iOS. Try using standard field if those needs to be synced with EPIM.

Re: Contact data missing

Posted: Mon Oct 28, 2019 9:07 am
by zkatai
Basicly what I usually do is, that when I have an incoming call, and after that from the call list I choose the number and I add the name, company... Where do you see ( in the iphone ) that those fields are custom fields ?

Re: Contact data missing

Posted: Sun Nov 03, 2019 10:07 pm
by Max
When you click on a field in iPhone, you can see the standard and custom fields:
IMG_0296.jpg
Please use standard fields

Re: Contact data missing

Posted: Mon Nov 04, 2019 9:10 am
by zkatai
Thanks a lot, I see now where the issue origins from