Mark as not spam

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a8907433
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Mark as not spam

Post by a8907433 »

From the first version of EPIM with spam filter, "Mark as not spam" did not work correctly. I sent you my spam filter log a few times- no change, some emails still got to spam-folder, even if I do not want them to go to spam-folder. For example, I want service@paypal.at NOT to be spam, I hit "Mark as not spam" a hundred times...... no chance.
Why didn´t you just add a manual setting option, which email is spam, and which not? Otherwise, is there the possibility to add an emailadress manualy to the .ini file?

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locke
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Re: Mark as not spam

Post by locke »

Hallo a8907433,

du musst die Absenderadresse in deinen Kontakten hinterlegen. Dann wird, sofern du in den Optionen diesen Kontakte vom Spamfilter ausgeschlossen hast, nicht mehr als Spam erkannt.

Gruß Locke
a8907433
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Re: Mark as not spam

Post by a8907433 »

Diese Möglichkeit kenne ich. ABER: "Mark as not Spam" ist eine eigene Option im "Gelöscht" Ordner, so wie die umgekehrte "Mark as Spam" in der Inbox. Das muß unabhängig voneinander funktionieren!! Wozu gäbe es die Funktion den sonst?

Außerdem- ich will Paypall ganz sicher nicht bei meinen Kontakten!

Ich bin mir sicher, das ist so als unabhängige Funktion geplant. Funktioniert halt leider nicht!
admin
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Re: Mark as not spam

Post by admin »

Please forward us the log file (its name should start with "SpamFilter") after you receive such message again, will check what's wrong. Thanks.
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a8907433
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Re: Mark as not spam

Post by a8907433 »

Now it happened again- service@paypal.at was in spam.
Where are the "spam" "not spam" data stored? in the log-file?
Attachments
SpamFilter_2019_09_06_05_06_14.zip
(395 Bytes) Downloaded 73 times
SpamFilter_2019_09_06_18_09_05.zip
(1.67 KiB) Downloaded 70 times
SpamFilter_2019_09_07_11_26_12.log
(4.31 KiB) Downloaded 73 times
admin
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Re: Mark as not spam

Post by admin »

What was the subject line of that email message?
Spam data is stored in the database.
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a8907433
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Re: Mark as not spam

Post by a8907433 »

Receipt for Your Payment to....... for example
admin
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Re: Mark as not spam

Post by admin »

Thank you. Will check and let you know if we need any additional info.
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admin
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Re: Mark as not spam

Post by admin »

Looks like you'd need to reset your SPAM training data (you can do it in Tools->Options->Mail->Spam). Thanks.
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kweiss00
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Re: Mark as not spam

Post by kweiss00 »

This function still does not work. It is the only thing stopping me from moving from Outlook.

Does anyone think it will ever be fixed?
admin
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Re: Mark as not spam

Post by admin »

Please elaborate more as to what specifically is not working? It works as on our side as for the users. This topic is from 2019, so please make sure you use the latest 11.2.4 version of EPIM.
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