Freezed Ipad sync since 2.55 Epim Pro update

Discussion of EssentialPIM for iOS and synchronization
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Spriter
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Posts: 11
Joined: Fri Sep 18, 2015 6:19 pm

Freezed Ipad sync since 2.55 Epim Pro update

Post by Spriter »

Pffffffffffff this Epim really drives me crazy :x .

I've already encoutered a synch problem with repeating appointments with 2.54 version and now, since I updated Epim Pro to 2.55 the sync windows freezes... and nothing !

Do some other people have the same problem ? I can't work with all these problems... and waste too much time trying to solve and restore my ipad and Epim after each aborted syncing (because sometimes all my contacts are deleted from Ipad and from Epim on my computer) :( .

Thank you by advance to let me know what to do with all these problems...
EssentialPIM Pro 9 - Windows 10 (1903 - 64 bits) - Ipad (IpadOS 13.2.2) with EssentialPIM for IOS 2.8.3.1
Max
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Re: Freezed Ipad sync since 2.55 Epim Pro update

Post by Max »

Hello,

I do not think there are other users experiencing the same issue. In order to help you, we need an extended log file:
Please enable the Extended logging feature in Tools->Options->Synchronization, try to sync again and forward us the latest log file. The log file is here:
Free version: C:\Users\[username]\AppData\Roaming\EssentialPIM\Logs
Pro version: C:\Users\[username]\AppData\Roaming\EssentialPIM Pro\Logs
For Portable version in logs folder where Win EssentialPIM is.
Send it to ma@essentialpim... with a link to this topic.
Maxim,
EPIM Team
Spriter
Novice
Posts: 11
Joined: Fri Sep 18, 2015 6:19 pm

Re: Freezed Ipad sync since 2.55 Epim Pro update

Post by Spriter »

Hello max,

Thanks to have a look to my problem !

Ok ok I will try to take a while to send you what you need.

Have a nice day !
EssentialPIM Pro 9 - Windows 10 (1903 - 64 bits) - Ipad (IpadOS 13.2.2) with EssentialPIM for IOS 2.8.3.1
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