Post for those experiencing Email or Synchronization problem

Support related problems and questions

Moderators: Max, TerryRogers

kweiss00
Novice
Posts: 18
Joined: Sun Aug 24, 2014 2:37 pm

Re: Post for those experiencing Email or Synchronization problem

Post by kweiss00 »

I encounter email errors when receiving email (Imap) after I change my internet connection. The status shows "cancelled" on most folders.

The only way I can clear the errors is to restart EssentlialPIM Pro. After restart everything works okay until I change the internet connection again.

Additionally, about half the time I also lose synchronization with Google and have to re-establish the connection.

I just updated to 9.7 but had the same problem with the previous version.

Background: I had not been using EssentialPIM Pro for several months and just went back to it 3 weeks ago. These problems started the second day I re-started using it.
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Could you please specify what you mean by saying you change your internet connection? Are you switching from Wi-Fi to 4G, for instance?
Android version of EssentialPIM. Keep all your data in sync!
kweiss00
Novice
Posts: 18
Joined: Sun Aug 24, 2014 2:37 pm

Re: Post for those experiencing Email or Synchronization problem

Post by kweiss00 »

I am switching between Wi-Fi connections. I live on a boat and while traveling I connect to several wi-fi connections.
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Please forward me the log file next time this problem happens again (log files can be found here: Tools->Options->Synchronization, Browse... and their filenames should start with "Mail"). Thanks!
Android version of EssentialPIM. Keep all your data in sync!
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Thanks for the log, although there's no "Cancelled" records in it. Please post a screenshot with the errors you're getting.
Android version of EssentialPIM. Keep all your data in sync!
RADARSAMURAI
Posts: 1
Joined: Sat Jul 10, 2021 9:48 pm

Re: Post for those experiencing Email or Synchronization problem

Post by RADARSAMURAI »

Post for those experiencing Email or Synchronization problem

Hi I observ problems of synchonisation with one e-mail provider, some mails are not presented in the in-box and I do not know what to do - as most of my mails are ariving properly. These missing mails are not in the SPAM folder.

Best Regards
Hans-Karl
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Just forward us the log files, will have a look at what's going on during sync.
Android version of EssentialPIM. Keep all your data in sync!
Cap'n Dan
Novice
Posts: 11
Joined: Wed Jun 05, 2013 5:48 am

Re: Post for those experiencing Email or Synchronization problem

Post by Cap'n Dan »

I am unable to connect to my att.net account. The status message I get is “Read timed out.”
I am using EPIM Pro 9.9.7, which I downloaded 7/28/21.
My Windows version is 10 Pro, version 10.0.19042, Build 19042.
My computer is a Dell XPS 13 7390 laptop.
I was able to download email from my yahoo.com account after generating a “3rd party app password” for EPIM on the Yahoo website.
I tried the fix suggested by “Post for those experiencing Email or Synchronization problem,” to no avail.
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Same as with the yahoo mail account, you'd need to create an app-specific password for your ATT one: https://www.att.com/support/article/ema ... /KM1240308.
Thanks!
Android version of EssentialPIM. Keep all your data in sync!
hmb
Novice
Posts: 25
Joined: Sat Jul 02, 2011 5:35 pm
Been thanked: 3 times

Re: Post for those experiencing Email or Synchronization problem

Post by hmb »

When I click an email message in my inbox, it flashes the message for a second and then the message area is empty. This seemed to start with the install of 10.2 - what's up with this??? Makes email totally useless!

h
User avatar
Your V Gal
Experienced
Posts: 41
Joined: Sat Jul 07, 2012 4:31 am
Has thanked: 3 times
Been thanked: 2 times

Re: Post for those experiencing Email or Synchronization problem

Post by Your V Gal »

HMB - Same here. Sometimes if I close the email, then double click it will open the second time. If I turn on the preview tab, I can see the email and not have to be hassled with this glitch. What's up with 10.2??
hmb
Novice
Posts: 25
Joined: Sat Jul 02, 2011 5:35 pm
Been thanked: 3 times

Re: Post for those experiencing Email or Synchronization problem

Post by hmb »

Your V Gal wrote: Fri Mar 25, 2022 5:39 pm HMB - Same here. Sometimes if I close the email, then double click it will open the second time. If I turn on the preview tab, I can see the email and not have to be hassled with this glitch. What's up with 10.2??
Thanks V Gal - Your solution seems to work here. I usually do not have preview on because I do no want to automatically open emails to prevent nefarious things from being triggered I also notice that if I use the up and down arrows at the top left of the email message page, the email will be visible and I can scroll through the messages. THIS HAS TO BE FIXED - COME ON MAN!!! :evil:
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Android version of EssentialPIM. Keep all your data in sync!
User avatar
EoinDubh
Expert
Posts: 98
Joined: Fri Mar 23, 2012 12:15 am
Been thanked: 6 times

Re: Post for those experiencing Email or Synchronization problem

Post by EoinDubh »

I installed version 11.0.2 of EPIM Pro this morning and everything was working fine. I shut down my computer as my wife and I had to be somewhere else for a while. When I got home I started my system up again and downloaded several emails but when I try to answer any of them I get an error 10061. I remember having that issue years ago and you had a fix for it then. Is this another similar issue?
admin
Site Admin
Posts: 12475
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1119 times
Been thanked: 774 times

Re: Post for those experiencing Email or Synchronization problem

Post by admin »

Hard to say without seeing a log file first. Could you please attach it to your next post? It can be found here: Tools->Options->Synchronization, Browse... and its filename should start with "Mail".
Android version of EssentialPIM. Keep all your data in sync!
Post Reply