Crash while syncing

Discussion of EssentialPIM for Android and synchronization
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jimbeam23c
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Crash while syncing

Post by jimbeam23c »

I sometimes get a crash when I sync from Windows EssentialPIM to Android EsentialPIM.

Here is the error message:
"Error: Access violation at address 014183CA in module 'EssentialPIM.exe'. Read of address 00000008".

Here is the screenshot:
error.png
error.png (9.73 KiB) Viewed 886 times
EssentialPIM Portable 11.0.4 (Windows)
EsentialPIM 6.0.2 (Android)
Windows 11 Pro (x64)
Motorola G10
Android 11
admin
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Re: Crash while syncing

Post by admin »

Please forward me the log file of that sync via PM here in the forum. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
jimbeam23c
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Re: Crash while syncing

Post by jimbeam23c »

admin wrote: Thu Feb 28, 2019 8:23 am Please forward me the log file of that sync via PM here in the forum. Thanks.
The log file is filled with all my private information from the database...
What can be done to prevent anyone from seeing my private information?
EssentialPIM Portable 11.0.4 (Windows)
EsentialPIM 6.0.2 (Android)
Windows 11 Pro (x64)
Motorola G10
Android 11
admin
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Re: Crash while syncing

Post by admin »

You can check out our privacy policy here: https://www.essentialpim.com/about-us/privacy-policy.
Your data from the log file would provide us with valuable info as to why the crash is happening.
Android version of EssentialPIM. Keep all your data in sync!
jimbeam23c
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Re: Crash while syncing

Post by jimbeam23c »

admin wrote: Thu Feb 28, 2019 6:58 pm You can check out our privacy policy here: https://www.essentialpim.com/about-us/privacy-policy.
Your data from the log file would provide us with valuable info as to why the crash is happening.
I have edited the log file a little bit and am now sending it your way.
Hopefully its still able to help you solve the issue.
EssentialPIM Portable 11.0.4 (Windows)
EsentialPIM 6.0.2 (Android)
Windows 11 Pro (x64)
Motorola G10
Android 11
admin
Site Admin
Posts: 15645
Joined: Thu Nov 25, 2004 3:12 am
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Been thanked: 986 times

Re: Crash while syncing

Post by admin »

Unfortunately the edited log file is useless.
Android version of EssentialPIM. Keep all your data in sync!
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