serious sync problem for Chinese in win7 64

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sansi
Posts: 3
Joined: Thu Apr 25, 2013 9:47 pm

serious sync problem for Chinese in win7 64

Post by sansi »

After I updated to the latest version and bought a lifetime key,
1,When I try to sync FROM pc TO usb driver (portable edition), it can't been done as below:
Image
Sometimes "9I" is shown as "-9" or "9?"

2,I tried sync BETWEEN pc AND usb, it can finish, but usb edition does not show the characters correctly as below:
Image
the last word was replace by small black blocks and strange characters.

and even more
Image

3,It seems many Chinese characters are replaced by "�" which is a black block with a "?" inside.

Hope to help Solve this.
Max
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Re: serious sync problem for Chinese in win7 64

Post by Max »

Hello,

thank you for posting screenshots.
Can we get a sample of the database BEFORE synchronization?
So that we could try to reproduce the problem. You can send it to ma@essentialpim...
Maxim,
EPIM Team
sansi
Posts: 3
Joined: Thu Apr 25, 2013 9:47 pm

Re: serious sync problem for Chinese in win7 64

Post by sansi »

Max wrote:Hello,

thank you for posting screenshots.
Can we get a sample of the database BEFORE synchronization?
So that we could try to reproduce the problem. You can send it to ma@essentialpim...
UPDATE:

I found maybe the problem is not SYNC but ENCRYPTION. This is what happened:

1,this is original information:
Image

2,this is setting up password and Encryption:
Image

3,this is what happened after Encryption (with red marks):
Image

Noted that it happens at: 1, the last character; 2, when there are Chinese characters and English or even numbers in same sentence.
sansi
Posts: 3
Joined: Thu Apr 25, 2013 9:47 pm

Re: serious sync problem for Chinese in win7 64

Post by sansi »

An email with database was sent to epimsupport@essentialpim.com.
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