Problem with EPIM PRO 12.0.5 on Windows 10

[EoinDubh]

A couple of days ago I started getting a message that there is no internet connection when I try to send an email. Email downloads fine but I cannot send. My web browsers work fine. I have spent several hours with tech support at Network Solutions, my email provider, with no change in operation. ALL other internet stuff works fine. I have a 78ms ping time to essentialpim.com, ping networksolutions.com is also 78ms.
Where do I go from here?

[EoinDubh]

I decided to try my laptop but Windows required me to do updates which took over 3 hours. Then I get the same message.

Windows required me to do updates which took over 3 hours. I was finally able to log into my ISP and change my email password but I still get a message that there is no internet connection when I try to send an email. ALL other Internet programs work fine. This is driving me crazy!

[EoinDubh]

Here is the latest mail log file:
EssentialPIM Pro 12.0.5 7/31/2024 11:53 AM
16:56:36.086 0 Create
16:56:36.087 10864 Execute begin
16:56:36.107 10864 Retrieve begin
16:56:36.108 10864 Host: netsol-imap-oxcs.hostingplatform.com
16:56:36.830 1 Create
16:56:36.830 25088 Execute begin
16:56:37.044 25088 No internet connection
16:56:37.044 25088 Execute end
16:56:39.029 10864 Authentication failed.

16:56:39.029 10864 Execute end
16:56:46.219 Destroy begin
16:56:46.219 Cancel begin
16:56:46.219 Cancel end
16:56:46.219 Destroy end
16:56:46.221 1 Create
16:56:46.222 15104 Execute begin
16:56:46.302 15104 No internet connection
16:56:46.302 15104 Execute end
17:06:36.087 Destroy begin
17:06:36.087 Cancel begin
17:06:36.087 Cancel end
17:06:36.087 Destroy end
17:06:36.087 0 Create
17:06:36.087 Destroy begin
17:06:36.087 Cancel begin
17:06:36.087 Cancel end
17:06:36.087 Destroy end
17:06:36.087 11964 Execute begin
17:06:36.090 1 Create
17:06:36.090 15240 Execute begin
17:06:36.328 11964 Retrieve begin
17:06:36.328 11964 Host: netsol-imap-oxcs.hostingplatform.com
17:06:36.387 15240 No internet connection
17:06:36.387 15240 Execute end
17:06:39.005 11964 Authentication failed.

17:06:39.005 11964 Execute end

[admin]

Could you please send us the complete log file?

[EoinDubh]

The only other log file that I can find is the install.log.

install.log

(322.21 KiB) Downloaded 83 times

[EoinDubh]

I called Network Solutions again this morning and got to talk to a support guy that was able to get downloads working but I am still getting message that there is no network connection when I try to send an email.

[CraigS26]

Eoin, I'm guessing the Complete Log they want is in the Logs Folder that for MY Win 10 is via -- C:\Users\My Admin\AppData\Roaming\EssentialPIM Pro.
Find YOUR Win Ver equivalent Path .....
They never say WHICH LOG but I'd SEND latest dated .... Backup and Mail - unless they clarify first.
IF you UN-Zip them they'll show - .log - . Send as either extension.

LOGS MEMBERS.jpg (34.1 KiB) Viewed 3353 times

[EoinDubh]

The only problem is that there is no C:\Users\My Admin\AppData\Roaming\EssentialPIM Pro directory. There is a C:\Users\ directory. Its subdirectories are: Admnistrator, Michael and Public.

[CraigS26]

Open EPIM app ...You should find it by Clking File / Database Management and at the Top of the screen you'll see a box - File Location -
THAT path is where I believe your - Logs - Folder (& database file) will be .... as it IS for Mine.

[aurio]

The only problem is that there is no C:\Users\My Admin\AppData\Roaming\EssentialPIM Pro directory. There is a C:\Users\ directory. Its subdirectories are: Admnistrator, Michael and Public.

C:\Users\?????\AppData\............

????? = Individual, this is the User YOU use. So if you log on Windows with "Michael", then search here. If you use EPIM with "Administrator", then go on here.

[EoinDubh]

I have it fixed. NOT a EPIM problem. My email provider sent me new connection info and there was a spelling error in part of it so it did not work and gave no indication as to why. Email is functioning properly.