PRO activation problem

[Laurent C.]

It works — but so weird !!!

[paulvp]

Hi folks

I've just encountered this problem also - i.e. I previously bought the pro version of AEPIM but this is now not being recognised.
AEPIM version: 6.0.14
Phone: ASUS Zenfone 8, Android version 13
AEPIM Pro purchase date: 23/04/2014

For ADMIN: I'll PM you the order number as per instructions earlier in this thread.

Cheers
Paul.

[Laurent C.]

I too had the same problem recently. The solution is always the same. Install AEPIM 5.8.7 which you can download from the link below. After that update to the latest version from play store.

https://essentialpim.zendesk.com/hc/en- ... sentialPIM

Thank you very much @lorymax.

Additional info (maybe helpful for others): I had also problems getting the EPIM Android system account back to work to see the contacts in the dialer. After I unchecked and checked the EPIM system account checkbox, and EPIM recreated the account back, everything is now working like before.

Hi paulvp, read just that...

[paulvp]

Thanks for that . I did read that post but wasn't sure about how to install something on my phone that didn't come direct from the Play Store. I'm sure I can figure out if I try but thought the path of least resistance might just be to get the admins to activate my pro version, since I still have the order number.
Cheers
Paul.

[Laurent C.]

Thanks for that . I did read that post but wasn't sure about how to install something on my phone that didn't come direct from the Play Store. I'm sure I can figure out if I try but thought the path of least resistance might just be to get the admins to activate my pro version, since I still have the order number.
Cheers
Paul.

No, just do it, accept the installation from unknown sources (not unknown = EPIM), and install latest version just after... Rgds

[paulvp]

OK, just tried that but I get an error message: "App not installed as package appears to be invalid".
Guess I'll just wait for the admins, which is fine.

[Laurent C.]

The admins will ask the same - believe me : it was exactly my past issue - just uninstall the version you have on Android + install the AEPIM 5.8.7 + install the Google Play version - Regards.

[paulvp]

OK, done. Seems to have worked so thanks very much .

[Laurent C.]

OK, done. Seems to have worked so thanks very much .

You're welcome

[lorymax]

Update. The problem is always the same even on Android 14 (Xiaomi Redmi Note 12) and even in this case the solution I wrote above works.

[Laurent C.]

Update. The problem is always the same even on Android 14 (Xiaomi Redmi Note 12) and even in this case the solution I wrote above works.

Yes, it's always the same issue on Android 14 — and strangely it's also always the old AEPIM 5.8.7 that needs to be installed 1st

[Dierk]

This process does indeed work (or it did here...) - of course, then you need to Re-sync with desktop (if appropriate)

uninstall AEPIM 6.0.5
download AEPIM 5.8.7 via this link: https://www.essentialpim.com/download/o ... _5.8.7.apk
install the downloaded AEPIM 5.8.7
start AEPIM 5.8.7. Just a few seconds later it automatically found my license and Pro-featuers became available
update to AEPIM 6.0.5 and Pro-features remained available.

[Laurent C.]

Nice to give us back the full detailed process to reactivate pro-license