IMAP IDLE Problem

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gschuze
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IMAP IDLE Problem

Post by gschuze »

I am on EPIM 11.2.5. I have been a customer for years now and I have been having this same problem for the same amount of time. Email messages on GMAIL and Outlook servers are not downloaded from the server unless I click on the Inbox for each account. In order to receive emails automatically I have to set the accounts to periodically do a send/receive. I have read many posts in this forum regarding this issue but I can't seem to find a resolution. Can you help me in clearing up where this issue stands?

Thank you.
george schulze
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Re: IMAP IDLE Problem

Post by admin »

Forward us the mail log file please next time this happens. The file can be found here: Tools->Options, "Logs Folder" and its filename should start with "Mail".
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gschuze
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Re: IMAP IDLE Problem

Post by gschuze »

OK I have the log.
I sent an emaul to Gmail and it sat in the Gmail queue. When I clicked on the 3 Day Blinds folder in Epim and then INBOX it was sent to my inbox in EPIM.
Attachments
Mail_2023_03_22_07_01_30.log
(103.19 KiB) Downloaded 44 times
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Re: IMAP IDLE Problem

Post by admin »

Thanks for the log, will check the issue out.

EDIT: I assume you do have the IDLE support option enabled in the account settings?
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Re: IMAP IDLE Problem

Post by gschuze »

Yes, the IDLE support was on.
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Re: IMAP IDLE Problem

Post by gschuze »

I would like to clarify: This is a known problem and there are many posts relating to it. It seems EPIM does not support IMAP PUSH. This would allow emails to be sent down when the email hits the input queue. Is this issue going to be resolved? I' ve read many and nothing seemed to be resolved.
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Re: IMAP IDLE Problem

Post by admin »

This is something new, we're working on the problem.
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Re: IMAP IDLE Problem

Post by gschuze »

OK. Thank you for your response. Hopefully the issue will get resolved soon.
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Re: IMAP IDLE Problem

Post by admin »

It's resolved in EPIM 11.5 Beta1. Let me know if you'd like to try that version out.
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Re: IMAP IDLE Problem

Post by gschuze »

Yes I would very much like to try the beta release.
Send info and i will try.
Thank you very much.

george
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Re: IMAP IDLE Problem

Post by admin »

Ok, PM sent.
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Re: IMAP IDLE Problem

Post by gschuze »

Hello,
Where did it get sent? My email is george.schulze@gmail.com
Thank you.
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Re: IMAP IDLE Problem

Post by admin »

Private messages, here in the forum. Although I see you've found it already :)
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