PRO activation problem

Discussion of EssentialPIM for Android and synchronization
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lorymax
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PRO activation problem

Post by lorymax »

I bought EPIM Pro Android a while ago.

Now I had to reinstall the app (I've always used the same google account) but it doesn't recognize the PRO version.

If I try the "update to pro" function it gives me an error and says "you already own this item"

What can I do?

Thank you

Android 7.1.1 on Samsung SM-J510FN
lorymax
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Re: PRO activation problem

Post by lorymax »

SOLVED.

Maybe it's a bug of v.6.0.2

I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.

Now everything is OK.
lbw2112
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Re: PRO activation problem

Post by lbw2112 »

I received this message also after having to re-install from Google Play store. I have the Beta version.

Tried removing from Beta but still getting message to upgrade to pro.


thanks,
Larry
admin
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Re: PRO activation problem

Post by admin »

We are going to look into this once more before the new AEPIM version is released.
Android version of EssentialPIM. Keep all your data in sync!
lbw2112
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Re: PRO activation problem

Post by lbw2112 »

Where would I find the apk file that works for that? I can't set a password on the most recent version?
admin
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Re: PRO activation problem

Post by admin »

All the legacy versions are available here: https://essentialpim.zendesk.com/hc/en- ... sentialPIM
Android version of EssentialPIM. Keep all your data in sync!
Arthur
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Re: PRO activation problem

Post by Arthur »

lorymax wrote: Wed Aug 24, 2022 8:25 pm SOLVED.

Maybe it's a bug of v.6.0.2

I downloaded and installed the apk v.5.8.7 and the PRO version was activated immediately. Then I upgraded to 6.0.2 from Google Play.

Now everything is OK.
I tried doing that to solve this very same problem but it didn't fix it for me. I've been trying everything I can think of to get my device to recognise AEPIM as the PRO version for weeks, maybe months. I hope there's a fix in a newer version soon. Can't keep EPIM on my device without the password protection PRO gives.
Windows 10
EPIM PRO ver. 11.1 RC
Android 12
AEPIM 6.0.5
admin
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Re: PRO activation problem

Post by admin »

We're working on the problem. Thanks.
Android version of EssentialPIM. Keep all your data in sync!
Arthur
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Re: PRO activation problem

Post by Arthur »

Thanks admin.
Windows 10
EPIM PRO ver. 11.1 RC
Android 12
AEPIM 6.0.5
kdgdr
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Re: PRO activation problem

Post by kdgdr »

Hi,
FYI, same issue here, when trying to dump old phone on Android 8.1.0 and switch to a new one on Android 12, so it must be a general issue in AEPIM 6.0.5.
So thanks for working on it, hope it gets fixed soon.
My setup:
  • Database A: WEPIM ProPort. 11.1 <2-way sync over Wifi> AEPIM 6.0.5 on Motorola Moto G5 Plus (Android 8.1.0).
  • Database B: WEPIM ProPort. 11.1 <2-way sync over Wifi> AEPIM 6.0.5 on Samsung A52s 5G (Android 12 - One UI 4.1)
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