Auto BackUp is not working on Ver. 11

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VictorParkerPIM
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Auto BackUp is not working on Ver. 11

Post by VictorParkerPIM »

Manual backup works, Auto backup has not worked Since ver.11 release.
Does anyone else have this problem?
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Re: Auto BackUp is not working on Ver. 11

Post by ecsaltz »

VictorParkerPIM wrote: Thu Jul 28, 2022 5:13 pm Manual backup works, Auto backup has not worked Since ver.11 release.
Does anyone else have this problem?
I am on v11.0.3, and the auto backup is working fine for me.
PC Desktop: Window 11 Pro, 34 inch 4K monitor.
Cell phone: Verizon Wireless Samsung Galaxy S22 Ultra, Android 12 - linked with Garmin Fenix 6 Pro wrist watch and Fitbit Sense wrist watch.
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Re: Auto BackUp is not working on Ver. 11

Post by admin »

Works on our side, as well. VictorParkerPIM, what's your backup setting? Please share a screenshot.
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Re: Auto BackUp is not working on Ver. 11

Post by VictorParkerPIM »

Here's the screen shot.
2022-07-29_094548.jpg
2022-07-29_094548.jpg (27.08 KiB) Viewed 559 times
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Re: Auto BackUp is not working on Ver. 11

Post by admin »

Please try changing a backup folder, will it make any difference? Will backup work if you click on the "backup now" button?
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Re: Auto BackUp is not working on Ver. 11

Post by VictorParkerPIM »

Yes, the backup Now button works. I will change backup Folder and wait 24 hours and check.
Thanks

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Re: Auto BackUp is not working on Ver. 11

Post by VictorParkerPIM »

New Backup folder solved the problem.
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Re: Auto BackUp is not working on Ver. 11

Post by Steve Shank »

@victorParkerPIM do you have any idea what the problem was? Incorrect capitalizations? Names too long? I know it happened, but I'm curious about why there should be a problem saving to any subfolder of your own documents folder. Curious minds and all that.
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Re: Auto BackUp is not working on Ver. 11

Post by VictorParkerPIM »

Steve Shank: I had been using that backup folder for at least a year or two, could not see anything wrong with the folder name.
It seemed to happen on the ver. 11.0.1 update, The last auto backup was 7/12/2022, when the problem started.

The first thing I did, reboot computer, re Installed Epim, didn't fix the problem.
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