Conversations View

Support related problems and questions

Moderators: Max, TerryRogers

Post Reply
data-lab
Novice
Posts: 21
Joined: Mon Mar 07, 2016 4:14 pm
Been thanked: 2 times

Conversations View

Post by data-lab »

Hello,

I am evaluating Essential PIM (Windows version).
When I try to switch to "Conversations" (View -> Conversations) nothing happens except that the subject line moves right 1 or 2 chars.
My email is based on Google Applications. Do I have to set something in the Gmail settings (web)?

Best regards,
Marian Yordanov
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 364 times
Contact:

Re: Conversations View

Post by Max »

Hello,

you do not need to do anything else, EPIM should make Conversations of related emails. Looks like EPIM does not find related email so far. Please wait for EPIM to receive more email.
Maxim,
EPIM Team
data-lab
Novice
Posts: 21
Joined: Mon Mar 07, 2016 4:14 pm
Been thanked: 2 times

Re: Conversations View

Post by data-lab »

I am afraid this is not the case.
I have some 6 000 messages.
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 364 times
Contact:

Re: Conversations View

Post by Max »

Hi,

can you please export a couple of emails using (File-> Export->) and send them to me (PM on the forum would be fine). You can also write an email to yourself and reply to it a couple of times- would be fine as test emails.
Also, just in case, send me a screenshot of your Inbox with 'Conversations' switched on.
Maxim,
EPIM Team
Sersti
Guru
Posts: 126
Joined: Wed Dec 14, 2016 1:56 pm
Has thanked: 3 times
Been thanked: 8 times

Re: Conversations View

Post by Sersti »

Hi Max
I am experiencing the same issue.
I exported 3 test messages to myself, put them in a zip file and sent them to you in a PM, but the message is stuck in my forum outbox
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 364 times
Contact:

Re: Conversations View

Post by Max »

Sersti wrote: Tue Jul 10, 2018 3:02 pm Hi Max
I am experiencing the same issue.
I exported 3 test messages to myself, put them in a zip file and sent them to you in a PM, but the message is stuck in my forum outbox
Please check with folder that has more emails. So far the feature was working fine for other users and there is no reason to believe otherwise.
The fact that emails with same subject are not treated as conversation is fine, as there are more parameters taken into account with real conversations.
Maxim,
EPIM Team
Sersti
Guru
Posts: 126
Joined: Wed Dec 14, 2016 1:56 pm
Has thanked: 3 times
Been thanked: 8 times

Re: Conversations View

Post by Sersti »

I did try it in a folder with many messages - the messages I sent you were just samples.

I have sent you a PM with 2 screenshots of one of my inboxes with conversations on and off.

Maybe I'm missing something but I can't see any difference apart from the slightly larger gap in front of the subjects that was mentioned before.
Max
Site Admin
Posts: 21714
Joined: Wed Dec 08, 2004 11:39 pm
Has thanked: 820 times
Been thanked: 364 times
Contact:

Re: Conversations View

Post by Max »

Thank you! We reproduced the issue, will fix it in forthcoming 8.02
Maxim,
EPIM Team
RedLenin
Novice
Posts: 29
Joined: Tue Jul 13, 2010 1:00 pm
Has thanked: 1 time

Re: Conversations View

Post by RedLenin »

I can't get this to work. I replied to an email but I can't see that reply next to the original email.
I've turned on View/Conversations but there's no change to what is displayed.

Using 10.2.1
admin
Site Admin
Posts: 12544
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1124 times
Been thanked: 779 times

Re: Conversations View

Post by admin »

So far conversations only place incoming messages close to each other.
Android version of EssentialPIM. Keep all your data in sync!
RedLenin
Novice
Posts: 29
Joined: Tue Jul 13, 2010 1:00 pm
Has thanked: 1 time

Re: Conversations View

Post by RedLenin »

Which of course makes it *not* a conversation view! Mystifying...
Thanks for your help, though.
admin
Site Admin
Posts: 12544
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1124 times
Been thanked: 779 times

Re: Conversations View

Post by admin »

Depends on how you look at it :) Although, we got your point, I think the feature will be expanded in the nearest future to include sent messages, as well.
Android version of EssentialPIM. Keep all your data in sync!
RedLenin
Novice
Posts: 29
Joined: Tue Jul 13, 2010 1:00 pm
Has thanked: 1 time

Re: Conversations View

Post by RedLenin »

"I think the feature will be expanded in the nearest future to include sent messages, as well."
At least it's reassuring to know that they have some good "ideas people" on the case...
Post Reply