10.2.1 Advanced search does not find everything

Support related problems and questions

Moderators: Max, TerryRogers

Post Reply
daho2018
Experienced
Posts: 64
Joined: Wed Aug 22, 2018 11:29 am
Has thanked: 7 times
Been thanked: 1 time

10.2.1 Advanced search does not find everything

Post by daho2018 »

Hello,

I was looking for an old email contact. In doing so, I noticed that apparently not all the emails were found.

Attached is a picture as an example.
search.png
When I save the mail address as a contact, I get more mails in the contacts overview than in the search.
search2.png
Greetings
admin
Site Admin
Posts: 12565
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1124 times
Been thanked: 780 times

Re: 10.2.1 Advanced search does not find everything

Post by admin »

Try to sync your database over to the new one using EPIM Synchronizer, please. Will that make any difference?
Android version of EssentialPIM. Keep all your data in sync!
daho2018
Experienced
Posts: 64
Joined: Wed Aug 22, 2018 11:29 am
Has thanked: 7 times
Been thanked: 1 time

Re: 10.2.1 Advanced search does not find everything

Post by daho2018 »

Hi @admin

I have now synchronised the database once and run the search again.

Unfortunately, it makes no difference.

What is noticeable: 13 elements are found via the search (12 mails, 1 contact). However, epim finds 30 mails via the contact.
search3.png
admin
Site Admin
Posts: 12565
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1124 times
Been thanked: 780 times

Re: 10.2.1 Advanced search does not find everything

Post by admin »

I think we'd need to get a copy of your database file in order to check the issue out. You can remove all the sensitive info from the copy of the database (just leave couple of email messages in it so that we could reproduce the problem) and forward it to me via PM. Thanks!
Android version of EssentialPIM. Keep all your data in sync!
daho2018
Experienced
Posts: 64
Joined: Wed Aug 22, 2018 11:29 am
Has thanked: 7 times
Been thanked: 1 time

Re: 10.2.1 Advanced search does not find everything

Post by daho2018 »

Hello,

I've been trying for a while now to create an example for you or to delete data. Unfortunately, it is more difficult than I thought.

Do you have any tips for me on how I can make it easier?
admin
Site Admin
Posts: 12565
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1124 times
Been thanked: 780 times

Re: 10.2.1 Advanced search does not find everything

Post by admin »

Which action/option specifically you're facing problems with?
Android version of EssentialPIM. Keep all your data in sync!
Post Reply