Error after update to EPIM 10.1

[VolkerM]

I updated EPIM to 10.1 this morning (coming from EPIM 10.02).
At any restart of EPIM afterwards the following error occurs.

There was an error during the execution of this program.
Click "Send" to submit the report to the developer. Please also provide any
steps necessary to reproduce the problem.

Access violation at address 014B8946 in module 'EssentialPIM.exe'. Read of
address 000003B4.

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 03.02.2022 06:21.
You may send it to the application vendor, helping him to understand what had
happened.
Application title: PRODUKTIV.epim - EssentialPIM Pro
Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
Application: EssentialPIM Pro 10.1 30.01.2022
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 014B8946 in module
'EssentialPIM.exe'. Read of address 000003B4.
Exception address: 014B8946
------------------------------------------------------------------------------
Main thread ID = 46156
Exception thread ID = 46156
------------------------------------------------------------------------------
Object Logs:
06:21:45.871 SetViewMode OK
06:21:45.037 SetViewMode 0
06:21:38.997 DBOpen
------------------------------------------------------------------------------
Active Controls:
06:21:46.027 MainForm
06:21:39.460 PasswordDialog PasswordEd
------------------------------------------------------------------------------
Exception stack
Stack list, generated 03.02.2022 06:21
(010B7946) [014B8946]
(010B83C7) [014B93C7]
(010B8908) [014B9908]
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 16269; free 10538
Display: 1366x768 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 03.02.2022

[admin]

Will the error be gone after you click Ok and allow you to use EPIM normally? Will it appear each time you start EPIM?

[Humphr3y]

Not answering on behalf of VolkerM but adding my two pennies:

Upgraded to EPIM 10.1 on my home PC yesterday. Same error message with different details; yes, it seems enough to click "OK" and the program seems to work fine, and yes, it shows each time I open the program.

Code: Select all

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 03/02/2022 10:53.
You may send it to the application vendor, helping him to understand what had happened.
 Application title: [filename].epim - EssentialPIM Pro
 Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
 Application: EssentialPIM Pro 10.1  30/01/2022
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 014B8946 in module 'EssentialPIM.exe'. Read of address 000003B4.
Exception address: 014B8946
------------------------------------------------------------------------------
Main thread ID = 7888
Exception thread ID = 7888
------------------------------------------------------------------------------
Object Logs:
10:53:09.982  SetViewMode OK
10:53:09.792  SetViewMode 1
10:53:09.510  DBOpen
------------------------------------------------------------------------------
Active Controls:
10:53:09.756  MainForm
10:53:07.720  DropboxForm CancelBtn
10:53:06.212  DropboxOpenDialog FilesVT
10:53:02.345  DropboxOpenDialog CancelBtn
10:52:32.218  GoogleCodeDialog OKBtn
10:52:31.711  DropboxOpenDialog CancelBtn
10:52:20.710  MainForm
------------------------------------------------------------------------------
Exception stack
Stack list, generated 03/02/2022 10:53
(010B7946) [014B8946]
(010B83C7) [014B93C7]
(010B8908) [014B9908]
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 16206; free 8303
Display: 1920x1080 pixels, 32 bpp, 96 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 02/02/2022

Furthermore, I can't seem to synchronize my database (desktop to smartphone) anymore. When tapping "Synchronize" on the phone the app start searching for PC versions connected to the same network and there seem to be no PC available (of course my computer is connected to the same network). It's been happening for some time now, but until 10.1 I just needed to exit EPIM and reopen it, then scan again from the phone; this doesn't work anymore.

[a8907433]

The same her. error on every start. clicking on "ok" is enough to work with db. You got my error-reports...

[a8907433]

I just testet it: It occurs not on a fresh, empty database. But when opening my db- error.

[VolkerM]

Will the error be gone after you click Ok and allow you to use EPIM normally? Will it appear each time you start EPIM?

Hello admin!

Two times a 'yes'.
I can work normally with EPIM after having clicked on 'Ok'.
Since the update the error message has appeared on every restart.
Btw, I sent you some error report via e-mail.

Update: optimized my database, doesn't help. Same error after restart of EPIM.

Kind regards,
Volker

[ecsaltz]

I got a pre-release (from about 4 days ago) of v10.1. I upgraded from 10.02. I don't have this start issue with my existing DB at all. Hope this helps, in case code changed from the pre-release to the official release.

[jim999]

Same issue here with 10.1 upgrading today. Ensured that no Essential PIM was running before I restarted the app. Closing error window seems to allow using the app. Error occurs every time I started EPIM

https://i.imgur.com/Q9mBUey.png

[a8907433]

I posted this error in the Beta section. Why are there no more Beta testers? Why is this "Beta"-version now the offcial release, admin?
I can live with it... the error will vanish with some minor update. But nevertheless, such an error should not get over the BETA-threshold!

[admin]

We'd need to get a hand of one of such database files (it could be empty), just make sure the error is reproducible. Please forward me such a DB or a download link to it via PM. Thanks!

[a8907433]

I think, the error is IN THE DB! A new, epmty db does not produce the error. The trouble with such databases is, there are thousands of private data in it..... nobody want to give such a db foreign people.....

[jim999]

I had this error 3 or 4 times right after upgrading and closing EPIM down. An hour later I did an optimization on the DB and have no error when EPIM starts up. Someone else said they tried an optimize on their DB and it did not solve the issue.

[EssentialKURT]

I have the same problem since the update today.

Code: Select all

------------------------------------------------------------------------------
Exception log with detailed tech info. Generated on 03.02.2022 20:45.
You may send it to the application vendor, helping him to understand what had happened.
 Application title: JENS.EPIM - EssentialPIM Pro
 Application file: C:\Program Files (x86)\EssentialPIM Pro\EssentialPIM.exe
 Application: EssentialPIM Pro 10.1  30.01.2022
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 014B8946 in module 'EssentialPIM.exe'. Read of address 000003B4.
Exception address: 014B8946
------------------------------------------------------------------------------
Main thread ID = 7956
Exception thread ID = 7956
------------------------------------------------------------------------------
Object Logs:
20:45:04.171  SetViewMode OK
20:45:03.825  SetViewMode 0
20:45:03.488  DBOpen
------------------------------------------------------------------------------
Active Controls:
20:45:03.813  MainForm
------------------------------------------------------------------------------
Exception stack
Stack list, generated 03.02.2022 20:45
(010B7946) [014B8946]
(010B83C7) [014B93C7]
(010B8908) [014B9908]
------------------------------------------------------------------------------
System: Windows 8 Workstation, Version: 6.2, Build: 23F0, ""
Memory: 16336; free 10859
Display: 2560x1440 pixels, 32 bpp, 113 PPI
------------------------------------------------------------------------------
Updates: 1
Last update: 03.02.2022

[admin]

If you're facing this problem, please forward me an empty copy of your database file. Just make sure the error is still there before sending the file. Thanks!

[admin]

Another option would be to install the EssentialPIM Free version, open your database file with it (don't worry, your data will not be affected in any way) and if there's the same Access Violation error, forward us the exception log.