Contact groups are empty in Android

Discussion of EssentialPIM for Android and synchronization
Post Reply
kdgdr
Guru
Posts: 308
Joined: Mon Jan 12, 2009 5:03 pm
Has thanked: 9 times
Been thanked: 18 times

Contact groups are empty in Android

Post by kdgdr »

Hello,

I have a WIN/ANDROID syncing issue with contacts/contact groups:

This is my setup in Win-EPIM:
I have 2-way sync between Win-EPIM and Android-EPIM.
Contacts are included in the sync.
Win-EPIM has contact groups with contacts in them.

This is my setup in Android-EPIM:
Contact module is set to NOT sync with Google contacts
Contact module is set to use EPIM systemaccount

Resulting issue:
In Android-EPIM everything is OK: I get the contacts and I get the contact groups, with contacts in them.
But in the contacts app of my phone there is an issue: I get the contacts and I get the contact groups, but the contact groups are empty.
As a result, on my phone, I can use contact groups ONLY from within Android-EPIM and NOT in any other app (Android Auto, etc. ...).
The issue is not related to the phone, since I get the same issue on different phones.

Probably irrelevant, but FYI: Win-EPIM is also set to sync contacts with Google-account.

Please let me know how I can get EPIM-sync to populate contact groups with contacts-app in Android.
Thanks!
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: Contact groups are empty in Android

Post by admin »

What's your phone make and model?
Android version of EssentialPIM. Keep all your data in sync!
kdgdr
Guru
Posts: 308
Joined: Mon Jan 12, 2009 5:03 pm
Has thanked: 9 times
Been thanked: 18 times

Re: Contact groups are empty in Android

Post by kdgdr »

Same issue on both phones below:
Motorola Moto G5 Plus
Samsung A5
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: Contact groups are empty in Android

Post by admin »

Will check this out, thanks.
Android version of EssentialPIM. Keep all your data in sync!
kdgdr
Guru
Posts: 308
Joined: Mon Jan 12, 2009 5:03 pm
Has thanked: 9 times
Been thanked: 18 times

Re: Contact groups are empty in Android

Post by kdgdr »

Hello,

Any news on this topic?

Thanks in advance,
Kind regards.
admin
Site Admin
Posts: 15601
Joined: Thu Nov 25, 2004 3:12 am
Has thanked: 1411 times
Been thanked: 984 times

Re: Contact groups are empty in Android

Post by admin »

Will make some adjustments for the next version of the app that should take care of the problem.
Android version of EssentialPIM. Keep all your data in sync!
Post Reply