Contact data missing

Discussion of EssentialPIM for iOS and synchronization
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zkatai
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Contact data missing

Post by zkatai »

I sync my iphone contacts with the EPIM PC ( I want to organise them and than load it back to the phone ) So I choose One Way Sync - From iOS to EPIM - basicly to copy contacts from iPhone to EPIM ) It runs and looks there is no problem with the sync, however what is strange that in many cases - with new contacts - the name is there in the EPIM, but the phone number is not copied. Any idea, what is reason for this ?
Max
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Re: Contact data missing

Post by Max »

Hello,

it may depend on the field. Can you post screenshot for the same contact from iPhone and from EPIM, so that we could see which field does not get synchronized?
Maxim,
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zkatai
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Re: Contact data missing

Post by zkatai »

I have sent them in private message. Thanks !
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Re: Contact data missing

Post by Max »

Thank you. Looks like you are using custom fields, which EPIM does not synchronise with iOS. Try using standard field if those needs to be synced with EPIM.
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zkatai
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Re: Contact data missing

Post by zkatai »

Basicly what I usually do is, that when I have an incoming call, and after that from the call list I choose the number and I add the name, company... Where do you see ( in the iphone ) that those fields are custom fields ?
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Re: Contact data missing

Post by Max »

When you click on a field in iPhone, you can see the standard and custom fields:
IMG_0296.jpg
Please use standard fields
Maxim,
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zkatai
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Re: Contact data missing

Post by zkatai »

Thanks a lot, I see now where the issue origins from
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