Search found 35 matches

by PIMMSUK
Thu Feb 02, 2023 9:29 pm
Forum: Support
Topic: EPIM does not open Dropbox File.
Replies: 1
Views: 496

EPIM does not open Dropbox File.

I cannot open database from Dropbox. At the end of the download I get an error message: "We could not download latest file from Dropbox and are using latest local copy. Please check your internet connection and restart EPIM". This happens on two PCs, I've restarted EPIM several times, and ...
by PIMMSUK
Thu Sep 08, 2022 12:39 pm
Forum: Support
Topic: Embedded Images in Email Signatures
Replies: 1
Views: 261

Embedded Images in Email Signatures

I have embedded images into email signatures on my gmail account which I have linked to EPIM but when I try to compose a new message in EPIM using this account the embedded images disappear and all I get is missing image symbols. My email is set to HTML so I don't know why this is happening. Can any...
by PIMMSUK
Mon Apr 18, 2022 11:51 pm
Forum: Support
Topic: Calendar Event Status Disappeared?
Replies: 1
Views: 307

Calendar Event Status Disappeared?

When entering a new event in the calendar there used to be the option to assign private/public status in the dialogue box. This suddenly disappeared. Has it been removed by the software developers or have I clicked something by mistake to make it disappear from view?
by PIMMSUK
Tue Jun 15, 2021 7:03 pm
Forum: Support
Topic: Error downloading & installing EPIM Pro version 9.9
Replies: 2
Views: 450

Error downloading & installing EPIM Pro version 9.9

I received a notification today to update EPIM Pro from version 9.8 to 9.9. However, every time I try I get an error message and the update fails. See attached/below.

Capture.JPG

What can I do to fix this?
by PIMMSUK
Thu May 20, 2021 8:56 pm
Forum: Support
Topic: Error on Exiting EPIM
Replies: 6
Views: 884

Re: Error on Exiting EPIM

The latest version 9.8. It happens every time I exit EPIM at the end of my session in front of the pc. Then when I restart EPIM and exit again the uploading database is successful perhaps at the second or third attempt.
by PIMMSUK
Thu May 20, 2021 9:52 am
Forum: Support
Topic: Error on Exiting EPIM
Replies: 6
Views: 884

Re: Error on Exiting EPIM

I did what you suggested and the error still appears. I need to store the database in dropbox so that I can access it from two different computers.
by PIMMSUK
Wed May 19, 2021 8:50 pm
Forum: General Discussion
Topic: Email Attachment Preview???
Replies: 4
Views: 2566

Re: Email Attachment Preview???

View->Show attached images inline That is for showing image files within the body of the message. I meant is it possible to see previews of attachments such as PDF documents without opening them? For example, in windows explorer you can see a preview of a PDF without opening it. Does EPIM allow this...
by PIMMSUK
Tue May 18, 2021 2:48 pm
Forum: General Discussion
Topic: Email Attachment Preview???
Replies: 4
Views: 2566

Email Attachment Preview???

It would be good if you could see a preview of email attachments without having to open them. Is this already possible? Have I missed something? If it is not possible at present then I would like to make this a suggestion for future updates.
by PIMMSUK
Tue May 18, 2021 2:45 pm
Forum: Support
Topic: Error on Exiting EPIM
Replies: 6
Views: 884

Re: Error on Exiting EPIM

I'll try it. Thanks.
by PIMMSUK
Mon May 17, 2021 7:16 pm
Forum: Support
Topic: Error on Exiting EPIM
Replies: 6
Views: 884

Error on Exiting EPIM

error.JPG
I get this error often when exiting EPIM. There is nothing wrong with my internet connection. Why does it happen and what can I do about it?
by PIMMSUK
Mon May 03, 2021 7:55 pm
Forum: Support
Topic: Check for Updates not working on EPIM Pro 9.8
Replies: 2
Views: 622

Check for Updates not working on EPIM Pro 9.8

Cannot check for updates on EPIM Pro 9.8. Always get an error message. See attached and below.

Socket Error # 11001
Host not found.

Why does it happen, what does it mean, and how can it be fixed?
by PIMMSUK
Wed Apr 14, 2021 6:33 pm
Forum: General Discussion
Topic: Email Attachment Preview???
Replies: 4
Views: 2440

Re: Email Attachment Preview???

I have already switched on "Show Attached Images Inline". I can see inline images within the body of the message. What I meant was how can you preview an attachment such as a PDF without downloading or opening it? Is it not possible to just single click on it to see a preview?
by PIMMSUK
Wed Apr 14, 2021 4:06 pm
Forum: General Discussion
Topic: Email Attachment Preview???
Replies: 4
Views: 2440

Email Attachment Preview???

Does EPIM not show a preview of email attachments such as PDF documents or JPEG files? It would be very useful so you can see without downloading or opening it.

If it is possible how do you configure it to do that?
by PIMMSUK
Mon Apr 12, 2021 12:38 am
Forum: General Discussion
Topic: EPIM file getting large???
Replies: 4
Views: 2117

Re: EPIM file getting large???

Thanks for the advice guys. My database is currently 350MB and uploading takes some time. Maybe that's due to my internet speed?
by PIMMSUK
Sun Apr 11, 2021 10:08 am
Forum: General Discussion
Topic: EPIM file getting large???
Replies: 4
Views: 2117

EPIM file getting large???

What happens when the EPIM database file gets too big? Clearly the bigger the file size the longer it takes to sync, upload and download. What can be done if it gets too big?