Search found 162 matches

by KmxSoft
Tue Mar 05, 2024 4:33 pm
Forum: Support
Topic: Folders are not restored from rules backup
Replies: 1
Views: 80

Folders are not restored from rules backup

I judicially save a backup when I add or change a rule. There are 3 problems here: 1) MINOR! It isn't possible to add a file with extent EMR to this forum because it isn't an allowed type so I've had to waste time creating a zip file. And obviously support staff will have to waste time unpacking it....
by KmxSoft
Mon Jan 08, 2024 4:35 pm
Forum: Support
Topic: Error Popup
Replies: 17
Views: 1421

Re: Error Popup

All working now, however that might be due to me fixing it a few days ago rather than a new change. Can't remember now.
by KmxSoft
Wed Jul 05, 2023 8:12 pm
Forum: General Discussion
Topic: Rules Inconsistent
Replies: 3
Views: 1493

Re: Rules Inconsistent

Rules.zip My rules attached Procesw is very simple. Regardless of whether messages have been selected,choose the rule from tye rules dialog and click run now. I normally run t5his on the Inbox. Whazt should happen - and frequently doesn;t - is thhatt maytchihgg messages shojuld move to the ttargett...
by KmxSoft
Tue Jul 04, 2023 7:24 pm
Forum: General Discussion
Topic: Rules Inconsistent
Replies: 3
Views: 1493

Rules Inconsistent

From previous comments made on the forum, wshen a rule is selected and run all matching emails in the folder are sxupposed to be selected and moved to the target folder. However, this behaviour is inconsistent. Sometimes it wsorks as expected, however I find that most of the time it simply does noth...
by KmxSoft
Thu May 25, 2023 6:18 pm
Forum: Support
Topic: 11.5.2 Announcement Error
Replies: 2
Views: 369

Re: 11.5.2 Announcement Error

Thanks Admin :)
by KmxSoft
Thu May 25, 2023 12:09 pm
Forum: Support
Topic: 11.5.2 Announcement Error
Replies: 2
Views: 369

11.5.2 Announcement Error

I just received an email which described a new version - 11.5.2. Now whilst the download links provided in the email may be good - when I click check for new versions on my Help menu,it dives off to the Internet and reports no new version available. I'm running v11.5.1 (according to Help / About). S...
by KmxSoft
Sat May 20, 2023 5:34 am
Forum: Suggestions
Topic: Adding New Matches To A Rule
Replies: 1
Views: 434

Adding New Matches To A Rule

Some of my message rules have lots of match definitions. The problem is that if you add a new entry to a long list - the new entry is added to the list - but it doesn't automatically scroll into view - so you have to use scroll bars to find and edit that new entry. I think adding a new entry to a ru...
by KmxSoft
Thu May 18, 2023 11:43 am
Forum: Suggestions
Topic: Updating Rules Definition
Replies: 2
Views: 449

Re: Updating Rules Definition

Hmm, sorry about that. I've got used to defining/running rules - and disappointed when the rule moved a single message -ignoring others which were a definite match.

Need to check again....
by KmxSoft
Wed May 17, 2023 3:38 pm
Forum: Suggestions
Topic: Updating Rules Definition
Replies: 2
Views: 449

Updating Rules Definition

Suggestions relating to rules definition: When a rule is added or updated, it is normal to run the rule. This seems to match only the first matching email and despite there may be multiple emails which the rule could catch, you have to launch the rule dialog again to run the rule again. This is a bi...
by KmxSoft
Fri May 12, 2023 6:23 pm
Forum: Support
Topic: Error Popup
Replies: 17
Views: 1421

Re: Error Popup

admin wrote: Fri May 12, 2023 1:51 pm We need a log file that begins with "Mail".
My apologies - I clicked on the wrong file :(
by KmxSoft
Fri May 12, 2023 6:18 pm
Forum: Suggestions
Topic: Missing Folder Fix
Replies: 2
Views: 449

Re: Missing Folder Fix

admin wrote: Fri May 12, 2023 4:16 pm 1. Usually that's the mail server, which reports the error.
2. This highly depends on the nature of the error.
I'm running the client which has n embedded server.
by KmxSoft
Fri May 12, 2023 2:03 pm
Forum: Suggestions
Topic: Missing Folder Fix
Replies: 2
Views: 449

Missing Folder Fix

I've been suffering with mail collection errors and would like to see the following enhancements: 1) The log file reports the error but doesn't offer any suggestion about the name of the missing folder. Can this process be enhanced so that the name of the folder is reported? 2) When the error occurs...
by KmxSoft
Fri May 12, 2023 1:28 pm
Forum: Support
Topic: Error Popup
Replies: 17
Views: 1421

Re: Error Popup

I am still suffering failures. I've attached the screenshot and log file. From what I can figure out, the failure occurs during processing of rules, where a folder for a rule is missing. It's a great pity that the log file doesn't report the name of the missing folder - that would allow me to find t...
by KmxSoft
Tue May 09, 2023 5:43 am
Forum: Support
Topic: Error Popup
Replies: 17
Views: 1421

Re: Error Popup

Everything looks good - email successfully received without error this morning.
by KmxSoft
Mon May 08, 2023 6:13 pm
Forum: Support
Topic: Error Popup
Replies: 17
Views: 1421

Re: Error Popup

admin wrote: Mon May 08, 2023 10:13 am Here's what you can do:
Thanks for that.

Need to check, however, it seems I'm back okay. No error pop-ups and collection seems to be okay.

I haven't done anything at all which could have impacted this, so I'm a little confused about what is going on.