Search found 127 matches

by lphilpot
Wed Aug 09, 2023 9:20 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Never got that far, it crashed immediately.
by lphilpot
Wed Aug 09, 2023 2:59 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Logs have been sent via PM

(Why is there such a long mandatory time requirement between posts? Even between PMs? It makes sending logs a problem.)
by lphilpot
Wed Aug 09, 2023 2:54 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

I installed and launched this build. When it started I had some calendar event notifications which popped up. When I clicked the Dismiss All button, it crashed. I cleared the crash notification and another one popped up, repeatedly over and over. After more than a dozen times I finally had to just k...
by lphilpot
Mon Aug 07, 2023 2:39 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

I can try that, but ... if it does resolve the crashing does that mean Conversation view just can't be used? Or will there be a fix forthcoming?
by lphilpot
Fri Aug 04, 2023 2:37 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

There is no Category in the context menu for the account: account context menu.png However, if I click the Categories button no mail shows, so I guess that's the same thing? categories.png The view isn't set to any of the grouped options: view.png So it's apparently already in the state you're sugge...
by lphilpot
Thu Aug 03, 2023 3:50 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Also, I'll follow up with the requested procedure (portable version) ASAP. Tied up at the moment.
by lphilpot
Thu Aug 03, 2023 3:47 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

...and even before I can send the logs it crashes again. I closed / re-opened EPIM, composed a reply to an email and hit Send. *BANG* ... crash I think it's getting time to look at another email client... :-( No issues at all from any other apps, just continual crashes from EPIM. (11.6.5 on Windows ...
by lphilpot
Thu Aug 03, 2023 3:36 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Just happened again. This time EPIM has been running for a few days -- I leave my computer on and a few key apps up, EPIM Is one. I was browsing in Firefox and switched back to EPIM. Upon receiving focus (i.e., when I simply clicked on the EPIM window) it popped up the application error dialog with ...
by lphilpot
Mon Jul 31, 2023 4:08 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Will do, it might be a little while as I'm tied up on something at the moment. But I'll let you know if it crashes.

Thanks.
by lphilpot
Sat Jul 29, 2023 4:31 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Yeah, you're right and I've done that many times in the past (more than I care to remember when in IT before retirement) but I've just not yet gone there with this issue. Tied up on other stuff at the moment.
by lphilpot
Sat Jul 29, 2023 3:52 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

I've not recreated the accounts / DB for this issue, but I've removed and re-added them many times in the past (upon request from EPIM Support) and it's never made any difference. Re-adding the account is a bit of hassle for no results -- Among other configurations I have to manually reset my folder...
by lphilpot
Fri Jul 28, 2023 10:34 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

I started EPIM (11.6.5, Windows 11) read an email -- from VERO Support, if it matters -- and composed a reply, HTML to HTML format. When I clicked Send, I got the error above. So far it's happened with three different messages, all to different recipients, all replied to a previous message. All were...
by lphilpot
Fri Jul 28, 2023 1:42 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

The new version (downloaded from the link above) didn't fix it, still crashes when I try to send a message. ------------------------------------------------------------------------------ Exception log with detailed tech info. Generated on 2023-07-28 07:40. You may send it to the application vendor, ...
by lphilpot
Wed Jul 26, 2023 5:57 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

If I have EPIM 11.6.1 check for updates it says none are available. Is there a link to the 11.6.5 Pro installer?
by lphilpot
Wed Jul 26, 2023 3:36 pm
Forum: Support
Topic: Crash report and bug: App error dialog prevents access to the program
Replies: 30
Views: 1861

Re: Crash report and bug: App error dialog prevents access to the program

Where can I download the 11.6 (not 11.6.1) Pro installer? Since 11.6.1 apparently can't send email without crashing I want to go back to 11.6. I downloaded directly from the website link* but the file sizes and names are different: 2023-07-26 09:31 70,760,552 EssentialPIM.exe (website download) 2023...